Service Technician

Gaming:
Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Duties and Responsibilities:

- Under the close supervision of Assistant Manager or Technical Manager
- develop tactful, diplomatic, and polite customer service skills.
- Develop hands-on skills and knowledge into other product lines
- Work independently
- To provide high standard service and support to customer for Utilities products on a dedicated Service Contract or on an ad-hoc basis
- Follow and execute service and maintenance schedules as per indicated on the signed annexure
- Follow internal procedures to procure consumables and parts for service support
- To record and log all repairs, service and preventive maintenance on e-templates for sign off agreement on completion with the customer
- Perform basic troubleshooting, basic repairs and replace faulty components for Utilities product
- To communicate with the customers on a daily basis to review any questions/ issues or inquiry they might have in regards to the serviced products
- Comply with all requirements from Casino Operators on access control and equipment /parts procedures on and off property
- Follow stipulated Occupational Health and Safety procedures in the workplace
- Ensure that tools and equipment are kept in proper, safe, and working condition
- Travel from time to time for product compliance, game show setup or trainings
- Maintain company confidentiality by following policies, procedures and compliance policies
- Perform other duties as assigned.

**Qualifications**:
Knowledge, Skills and Abilities:

- Basic electrical/mechanical skills - trade / education / demonstrated interests.
- Basic knowledge of electricity, computers, and electronics.
- Ability to read and understand schematics and service manuals.
- Understanding of what “customer service” means.
- Pleasant personality, with the ability to maintain composure under stress.

Experience, Education and Qualification:

- High school certificate or equivalent
- Hold and maintain a valid driver license in the jurisdiction employed.
- Ability to obtain/maintain a valid gaming card/license.

Working Conditions:

- The work conditions are representative and typical of similar jobs in comparable organizations

Workplace Health & Safety:

- Actively co-operate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace
- Ensure compliance with safe work practices
- Ensure not to put self and others at risk
- Use and maintain equipment properly and ensure that the work area is free of hazards
- Report all incidents, injuries and near misses
- Report any hazard or accident to the supervisor or manager as soon as it becomes apparent
- Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties
- (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)_
- Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation, or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you._
- This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above._