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Program Management Office Lead

2 weeks ago

Singapore TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

**Responsibilities**:
You will act as a people manager, a consensus creator, and a strategic thought partner for the TikTok Trust & Safety team and the broader stakeholders in the region. You will use your exemplary strategic, organizational and interpersonal skills to prioritize and manage multiple programs in a manner that is both efficient and aligned with the organizational strategy. You will also help maintain clear communications across offices and functional teams including Policy, Product & Process, Risk & Response Operations, Data, Public Policy, Comms, and Legal. If you are passionate about high-level thinking, continuous improvement, program management, and on-the-ground execution, this is the role for you.

What will I do
- Lead a team of Program Management Officers (PMOs).
- Assist and communicate with senior T&S leaders in decision-making, program management, and project implementation.
- Improve current T&S processes and coordinate organizational procedures for optimized efficiency and productivity in alignment with the global team.
- Anticipate and manage organisational resource needs.
- Anticipate leadership needs and provide high-level executive thought partnership and administrative support.
- Serve as the point of contact for cross-functional team members, handling issues and inquiries and developing action plans to address them.
- Help with the creation of company-wide presentations, T&S org updates, and other important metrics reports.
- Create and leverage a trusted network of key internal stakeholders to tackle strategic challenges.

**Qualifications**:
Qualifications
- At least 8 years experience in complex program management, strategic planning, business process improvement, performance management, and/or change management
- Proven experience in direct team management as well as organizing and directing decision-making across multiple teams and departments.
- Exceptional Relationship Intelligence, i.e. superb interpersonal and influencing skills. Ability to diffuse work conflict without needing assistance from the senior leadership team.
- Adept at handling sensitive information and situations with care and confidence.
- Highly organized with the ability to skillfully manage multiple programs and diverse stakeholders. Highly adept at cross-functional communication and stakeholder management.
- Outstanding verbal and written communication skills. Proficient in leading from behind the scenes and communicating diplomatically with a variety of personality types.
- Highly entrepreneurial self-starter with the ability to react well under pressure and ambiguity. Proactively anticipates and responds to opportunities and problems before others notice them.
- Proven ability to rapidly identify problems, thoroughly analyze them, then develop and deliver pragmatic solutions.
- Skilled in preparing presentations, actionable data and strategic insights.

Preferred Qualifications
- Experience directly in Trust & Safety or a comparable technical field or complex global org.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.