Account Specialist

What is this position about?

Account Management team plays a critically important role in partnering and supporting Front-Office to onboard clients, open new accounts (which is a business strategic priority) and to manage the client account lifecycle process (account opening, review/ recertification and closure).

Account Specialists will work closely with Front Office (i.e., Relationship Managers, Marketing Assistants) and with other stakeholders such as Client Management and Compliance to ensure that the process of Client Lifecycle Management (CLM) is performed consistently, in compliance with regulatory and internal policies, and at the same time in an efficient manner, notably with a high level of quality and a quick turn-around time.

In terms of process, Account Specialists performs the role of a “Maker-Checker” throughout the end-to-end process.

The Account Management team is under the COO domain and has a strong link with Clusters / Markets.

Account Opening / Account Review
- Ensure that the onboarding and review requirements are in accordance with Bank’s AML/KYC standards and regulatory requirements
- Ensure the relevance and completeness of KYC information (in partnership with the RM) and performs appropriate due diligence checks and information searches
- Review and corroborate KYC information submitted by RM
- Assist RM in completing the Client Acceptance Form, Client profiling in ICE or any relevant inquiries/ tasks as well as related checklists, forms and reports related to the account to allow approval of the account
- Oversight the end-to end account opening/ review process of the account. Engage appropriately and efficiently with other relevant stakeholders such as Compliance and Client Management if necessary to enable account opening/ review are completed in an efficient and timely manner
- Escalate any red flag/ alerts timely if appropriate and follow up with the RM on client onboarding/client review related matters and for escalated/prioritized cases
- Prepare the required KYC screening list on new/existing clients by documenting and corroborating the information obtained from RM on the client.
- Respond to stakeholders’ enquiries in a professional and prompt manner; ensure proper follow-up until the enquiries are addressed.

Change Management Support
- Prepare reports for management reporting to facilitate relevant reviews and strengthen the control procedures and process
- Provide feedback and suggestions to relevant parties to improve the processes. Strive for continuous improvement to enhance the efficiencies of the processes in order to meet the KPI collectively with different stakeholders.
- Communicate to RMs on a need-to-know basis of any changes impacting the Account Management work processes

Control Aspects
- Responsible for the implementation of operational permanent control policies and procedures in day-to-day business activities.
- Comply with regulatory requirements and internal guidelines.
- Responsible for reporting all incidents in relation to Account Management matters according to the internal policy

What is required for you to succeed?
- Excellent interpersonal skills to manage relationships with various stakeholders across CLM.
- Ability to be client-centric while balancing business needs and controls
- An efficient solutions provider with strong analytical and creative problem-solving skills
- A team player with good initiative
- Familiar with Wealth Management organization
- Good report writing skills and detailed oriented
- Proficient in English and Chinese

Required education/certification/licenses
- University degree with at least 4-5 years of relevant working experience in the finance and banking industry, preferably in KYC/AML areas, risk or controls functions
- Familiar with regulatory requirements pertaining to KYC / AML
- Certifications in AML such as Certified Anti Money Laundering Specialist (CAMS) or International Association Diploma in Anti Money Laundering would be an advantage

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
- BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
- BNP Paribas MixCity which fosters better representation of women at all levels of the organization
- Ability, the mutual aid