Fund Services.team Leader

**Citco Fund Services - **Data Operations**:
**Title**: SME - Data Operations

**Reports to**: EVP - Data Operations**Department**: Data Operations

**Location**: Singapore

**Competency Level**: Individual Contributor Subject Matter Expert (SME)

**Job Banding**: 7

**About Citco**

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

**About the Team & Business Line**:
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the most respected in the industry. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Data Operations team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

**Department Overview**

Data Operations is responsible for all aspects of portfolio data exchange and support - trade activity, pricing and position data. The group has both an operational and a strategic mandate to fulfill. This is accomplished through a location strategy that combines presence in strategic locations close to our client needs and the utilization of standardization, centralization and scale in our operational Centre of Excellence (CoE) locations.

**Operational**:

- Proactive monitoring of data flows end to end - data is an integral pre-cursor to Citco’s service to clients.

**Strategic**:

- Provide leadership in establishing standards & benchmark in the area of portfolio data interfaces - for Citco and the industry as a result.
- Collaborate with Citco Technology to analyze, develop & enhance internal tools that support increased levels of automation and intuitive self-service for operations.

**Position Overview**

**Main Job Functions/Responsibilities**
- Develop and execute project management plans, preferably in accordance with PMI (PMP) methodologies.
- Project manage multiple initiatives that form part of the Data Operations strategic program. Particular emphasis on Scope, Communication, Scheduling and Stakeholder management.
- Governance of and reporting on projects in the strategic program to ensure transparency of current status, next steps and milestone tracking.
- Work with project teams to define tasks, timelines and identify resources for various projects.
- Act as a source of reference/SME on Project Management matters for team members within the Data Operations Team.
- Prepare and execute on the communication plan as it concerns platform rollouts and new tools.
- Risk reporting and trending analysis.
- Identify and develop process improvement opportunities.
- Maintain and optimize document repositories such as SharePoint, Confluence and others.
- Undertake and execute adhoc tasks delegated by Senior Management.
- Assist in adhoc projects that are delegated by Senior Management.
- Timely and regular completion of all administrative tasks required as part of the role.

**Domain**:
***Interface Operations; Project Management; SharePoint; Confluence; Data Flows; Operational Risk Management; Visual Management Boards (Qlik);
***

**Personality Traits/Characteristics**:

- Leads by example - a role model that positively influences team to achieve a high service quality experience for our clients.
- Promotes an environment that encourages pro-active resolution and root cause analysis.
- Passion for stakeholder management - clients, internal stakeholders and management team.
- Appreciation for risk management - measurement & mitigation through process & controls.
- Effectively navigate complexity.

**Education & Experiences**:

- Bachelor or master level degree in Information Systems or Business disciplines.
- 5+ years in financial services with an exposure to Operations mandatory.
- Natural flair for technology and its use as an enabler.
- Experience and success in stakeholder management will be a distinct advantage.
- Experience and success in a multi-cultural & global setting will be a distinct advantage.
- Exposure to team management an advantage.

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