UX Researcher

1 week ago

Singapore Network Guard Full time

Would you like your work to reach millions of customers worldwide? We are an international SaaS company, cybersecurity leader, and manages one of the world's fastest-growing privacy apps. Today, we are looking for a UX Researcher** **who is passionate about creating a more open and secure internet for everyone.

Empowering our users with the tools and knowledge to protect their online privacy & security means delivering great user experiences, regardless of their expertise and preferences. **We believe that good design is as much about utility and ease as empathy, behavior, and emotion.**

As a UX Researcher, you will work in cross-functional teams to understand user needs, behaviors & emotions, and shape experiences that showcase our products' capabilities around our users' individual digital lives.

**What you'll be doing**:

- Work closely with Product Managers, Designers, Content Strategists, Engineers, and Product Marketers to identify knowledge gaps in our understanding of the user experience and design research to solve these gaps.
- Conduct primary research across the product's lifecycle - from opportunity discovery and feature design, to go-to-market strategy and post-launch evaluation.
- Use qualitative and quantitative to identify patterns and triangulate insights.
- Lead cross-functional teams to translate user insights into product direction, goals, and actions.
- Actively contribute & build out UX research operations.
- Increase customer empathy in the organization through creative methods.

**What we'd like you to have**
- In-depth knowledge of a range of research methods and the ability to decide when to use which methods.
- Ability to handle large volumes of data and synthesize complex ideas into a clear message.
- Excellent communication skills to deliver user insights with data and storytelling, to inspire your colleagues to join you in solving these challenges.
- Ability to zoom out to see the big picture and strategy, and zoom in to pay attention to the details and deliver high-quality work.
- Confidence but also a willingness to learn and adopt new tools, processes and platforms to get the job done.

**About the Design chapter**
- We have a global team of 30+ designers spanning a range of design disciplines, and we're still growing
- We're all about positive relationships and collaboration, growing and learning, helping each other, and having fun.
- We're focused on learning and development, with clear career growth and progression structures.
- We believe in a safe, supportive working environment where we can have candid discussions established on a culture of feedback, respect, and trust.

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