Technology Consultant

2 days ago

Singapore SUSE SOFTWARE SOLUTIONS SINGAPORE PTE. LTD. Full time

**Job Description**:
**The Role**

A SUSE Technical Consultant will solve customer's business challenges through hands-on technical implementation with recommended SUSE best practices. You’ll need to have a balance of solid technical experience, knowledge of open-source technologies and solutions, and the ability to identify and solve issues at the enterprise level.

A Technical Consultant’s technical skills and capabilities need to be balanced with very strong inter-personal skills, be able to work closely with our customers and become their trusted advisor.

This is an individual contributor role, frequent travel to customer sites will be a requirement.

**Job Requirements**

Critical to achieving excellent results will be to have in-depth understanding about **Kubernetes, **and the whole Cloud Native ecosystem in general.
- Be able to articulate key values of SUSE’s offerings: products/solutions/strategies.
- Guide customer in building scalable and optimal solutions using SUSE Linux and ECM products with best practices.
- Successful, collaborative delivery of customer projects as a technical lead.
- Assist to troubleshoot and provide resolution or workaround to customer’s technical issues during project engagements.
- Evaluate unique and complex deployments and make recommendations for optimization.
- Form strong business relationships with customers at various levels of the organization.
- Ability to work in customer’s environment and may at times be required to work outside of standard business hours.
- Ability to handle tense/stressful situations regarding service outages and issue resolution.
- Interact with SUSE Customer Support team as required to meet customer’s needs.
- Develop partnership with and assist SUSE Sales team.
- Continuously learn, grow, and adapt to new skills and technologies.
- Active engagement and knowledge sharing with our internal and external communities on lessons learned, best practices, and how-Tos.

**Experience & Skills**
- A strong combination of technical and customer-facing skills.
- Knowledge of Platform-as-a-Service (PaaS) cloud solutions.
- Proven experience with Docker containers and Kubernetes.
- Proven experience with cloud management and IT automation solutions.
- Competent comprehension of enterprise architecture and strategic business drivers.
- Experience deploying and managing Rancher/Kubernetes/OpenShift clusters or cloud-hosted Kubernetes at scale.
- Familiarity with multiple CNIs and CSIs.
- Experience with source code management tools like Git or SVN.
- Experience working in DevOps environment.
- Experience in adopting Service Mesh (e.g. Istio) and/or API gateways on Kubernetes is a plus.
- Experience in managing Container security with tools such as NeuVector, Aqua, Sysdig, Prisma Cloud is another big plus.
- Very good written and verbal communication skills, and the ability to convey complex information to customers clearly and concisely.
- Ability to manage multiple issues and projects with shifting priorities and timelines.

**Personal Attributes**
- Bachelor’s degree or equivalent experience.
- Excellent verbal and written communication skills in English.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem-solving skills.
- Extensive experience in relevant technologies and customer environments.
- Extensive experience in high-tech or software company
- CKA, CKAD, CKS certifications are a big plus
- Other relevant industry qualification is a plus.

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