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Field Support Engineer

3 weeks ago

Singapore SNAPHUNT PTE. LTD. Full time

**The Role**

**You will be responsible for**:
The primary responsibility for this position is to maximize the availability of all data center & network components. The technician is the point of contact for providing first and second level troubleshooting for all network equipment. The technician will be responsible for Service Level Agreements (SLA) and work within them to see that there is a prompt response to the issues.
- The activities for this position include:

- Patching cable installation and recovery
- Installing power leads
- Installing, removing or swapping equipment
- Locating and or identifying network circuits and tagging the demark location
- Providing escort services for Third Party Vendors in the facility
- Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting Incidents
- Comply with the Company's audit requirements, Information Protection requirements, security requirements and standards detailing physical access management, and standards for Operational Excellence
- Support and assist in the troubleshooting and testing network equipment and components, including:

- Restarting equipment;
- troubleshooting and patching power cables;
- Troubleshooting and patching Fiber and Copper cables
- identifying a switch port location;
- pinging key Devices and performing DNS lookups
- troubleshooting, installing, and where necessary removing equipment and/or components
- perform visual checks for hardware failure lights or console error messages, power status and hardware labels and
- assisting with the identification and reporting of communications room environmental issues
- Perform MACD (move, add, change, delete) activities for end user business LAN and voice devices
- Maintain the Inventory of the Network Devices
- Update and Manage the DCIM tool
- Adhere to Company’s Change Management Process, BCP and DR Plans

**Ideal Profile**

**Skills Required**:

- Have an associate or bachelor's degree
- Certifications such as CCNA, CCNP will be ideal
- Technicians should be conversant with compliance regulations, such as SOX
- 2 to 8 years of relevant experience in IT industry
- Experienced in racking, stacking, cabling, and decommissioning of Network Hardware devices
- Experienced in Smart Hand Support for Network device maintenance
- Strong Verbal and Written communication skills
- Ability to walk around a good deal of time, and lift heavy devices
- Willingness to work in shifts, attend on calls and weekend work as per schedule

**What's on Offer?**
- Join a well known brand within IT Services
- Attractive salary & benefits
- Opportunity to make a positive impact

**About us**

Abhidi Solutions, is an emerging, end-to-endinformation technology services and solutions provider, working with leading organizations from the Financial Services, Technology, Communications & Media, Manufacturing & Retail, Energy and Utilities and various other domains. Abhidi delivers highly responsive and innovative solutions that help clients to align their IT strategy with their business goals and address the most important IT needs today.

We deliver a full portfolio of services that include IT Consulting, Application Development and Management, Independent Testing, Outsourced Product Development, Enterprise Software Solutions, Business Intelligence & Data Warehousing as well as Resource Augmentation. Also we engage in providing Training, Managed and Infrastructural Services.

Our focus is on delivering superior returns to clients through our cost-effective, efficient, high-value services that run on excellent in-house processes. We are deeply committed to the steady pursuit of our long-term goals and aspirations through service excellence and industry expertise. We strive to consistently deliver on commitments and exceed customer expectations by addressing organizations business specific needs using our superior technical expertise and world class infrastructure.

**Ref: BDMP97FX3I