Assistant Outlet Manager

1 week ago

Singapore FOOD SQUARE PTE. LTD. Full time

This position required to:

- Lead the compliance of service, food hygiene, safety and other standards amongst the team on each shift.
- He/She assists in managing front-of-house operations and customer service to optimise outlet performance
- Guides the staff in management of customers’ queries
- And plans staff scheduling based on operational needs.
- To monitor food and beverage services to ensure excellence customer service
- Expected to suggest areas for continuous improvement within the team.

Specific Responsibilities:

- Enforcing standards and safeguarding the integrity of the company.
- Training and supervising service staff members to lead & motivate team to achieve sales target by upselling of beverage/food items and maintaining customer satisfaction.
- Source for suppliers with competitive pricing
- Achieve profitability through exercising cost control.
- Ensure to comply with good hygiene and personal grooming standard, food safety, cleanliness and food presentation standard
- Responsible for carrying out various duties to ensure that customers receive excellent service by providing the best food and drinks.

Competencies:
1. Build a customer service knowledge base as part of organisational resources.
- Structure and content of organisation’s customer service knowledge base.
- Techniques to classify information in a meaningful manner within the customer service knowledge base.

2. Manage customer loyalty and retention programmes and effectiveness of these programmes.
- Methods to build customer loyalty and retention.
- Methods to anticipate customer preferences,

needs and expectations.

3. Monitor vendors’ performance and resolve contractual issues.
- Methods of comparing vendor costs and quality.
- Escalation procedures for handling contractual issues.

4. Provide administrative support for implementation of cost management plans.
- Types of costs used in organisation and business unit operations.
- Techniques for tracking resource usage for cost

management.

5. Follow food safety and hygiene procedures and

policies, maintain the cleanliness and upkeep of

premises
- Common measures to prevent cross contamination.
- Basic principles of cleaning and disinfection for equipment and premises

6. Coach individuals for service performance to close service gaps and monitor the progress of individuals for improvements in service performance
- Techniques for monitoring individual for

improvements in service performance.
- Methods to provide feedback to individual on

service performance.

  • Assistant Restaurant Manager

    2 weeks ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    **SCOPE** To produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. The Assistant Restaurant / Outlet Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit. The...

  • Assistant Outlet Manager

    1 day ago

    Singapore Day One Pte Ltd Full time

    **Responsibilities**: - Assist the Outlet Manager to oversee the operations of the Outlet assigned to you - Ensure team briefings are carried out before each service period - Implement and ensure that Food Safety and Hygiene standards are met at all times - Assist the Outlet Manager to train all other kitchen staff to ensure that Food Safety and hygiene...

  • Assistant Outlet Manager

    3 days ago

    Singapore THE BAKERY DEPOT PTE LTD Full time

    About the role We are seeking an experienced Assistant Outlet Manager to join our dynamic team at Cedele. This full-time role will be based in the Singapore and will play a crucial part in overseeing the day-to-day operations of our busy bakery outlet. What you'll be doing Assisting the Outlet Manager in managing the overall operations of the bakery...

  • Assistant Outlet Manager

    1 week ago

    Singapore K&K PTE. LTD. Full time

    **Assistant Outlet Manager** - Assist the Outlet Manager in the daily operation of the outlet - Ensure all aspects of the outlet (both café/bar) are operationally ready for service, entire premise is clean, neat, well stocked and organised - Conduct periodic checks to ensure proper maintenance of the restaurant premises, furniture & fixtures and equipment,...

  • Assistant Outlet Manager

    6 days ago

    Singapore Lee Wee & Brothers Full time $60,000 - $120,000 per year

    OverviewIn this role you will support the Outlet Operations Manager in delivering quality assurance and customer satisfaction. You will be the expert in aligning company objectives by developing operational procedures and training outlet staff for optimising business and financial performance. This involves cross functional collaboration to plan, coordinate...

  • Assistant Outlet Manager

    1 week ago

    Singapore NIWA PTE. LTD. Full time

    We are looking for a dynamic and experienced **Assistant Outlet Manager. **You will be responsible for the daily operations and service delivery of assigned outlet. You will also be involved in the execution of marketing and promotional strategies for the brand. **Responsibilities** - Assist the Area Manager in outlet operations to ensure compliance with...

  • Assistant Outlet Manager

    3 days ago

    Singapore Lee Wee & Brothers Full time

    Overview In this role you will support the Outlet Operations Manager in delivering quality assurance and customer satisfaction. You will be the expert in aligning company objectives by developing operational procedures and training outlet staff for optimising business and financial performance. This involves cross functional collaboration to plan,...

  • Assistant Outlet Manager

    1 week ago

    Singapore Refresh Group Pte Ltd Full time

    1. Assist the outlet manager performing all job tasks as assigned. 2. Assist outlet manager complete store opening and closing procedures multiple times per week. 3. At all times, to keep the store organized, clean, and attractive to customers. 4. To oversee the store sales team and other staff members. This includes supervising employees, delegating...

  • Assistant Outlet Manager

    1 week ago

    Singapore ALL BEST FOODS PTE. LTD. Full time

    To assist Area Manager in terms of control and guidance in accordance to company's policies and guidelines. Set targets for staff to achieve sales target and ensures that daily operations run smoothly and efficiently.Job scope includes:• Ensure compliance with the company's policies and procedures• Perform outlet visitation checks regularly.• Conduct...

  • Assistant Outlet Manager

    7 days ago

    Singapore ALL BEST FOODS PTE. LTD. Full time

    To assist Area Manager in terms of control and guidance in accordance to company's policies and guidelines. Set targets for staff to achieve sales target and ensures that daily operations run smoothly and efficiently. Job scope includes: • Ensure compliance with the company's policies and procedures • Perform outlet visitation checks regularly....