Clinic Assistant

**Clinic Assistant**:
Us Therapy is a private counselling clinic, consisting of a team of highly skilled and qualified psychologists who offer tailored, evidence-based, and non-judgmental psychological support to individuals, families, couples, children, adolescents, and organisations.

We want to provide the best care for our clients. We are committed to providing excellent customer service and helping all of our clients feel at home the minute they walk through the door. This role assists our clients (and their partners or families) in navigating their journey with Us Therapy.

This role is expected to work 40 hours per week, excluding lunch breaks. Working hours are 8.30am-5.30pm. You may be required to work evenings and Saturdays. This role will be based at Winstedt Road.

**Responsibilities**:

- Front office activities for the clinic, including, but not limited to:

- Schedule appointments for clients, communicate with clients/clinicians regarding sessions, and respond promptly to rescheduling/cancellation requests from clients
- Log all new enquiries daily, and follow-up on pending bookings in a prompt and organised manner
- Be the face of Us Therapy and greet clients when they arrive at the clinic, and ensure they feel heard if they have questions or concerns
- Receive payments and sending client invoices at the end of sessions
- Oversee and manage work of junior administrative assistants
- Send thank you letters to referrals (e.g. GPs and other clinics)
- Other tasks and opportunities
- Work collaboratively with the Office Manager on ways to increase efficiency of booking clients and other key processes
- Raise issues that impact services, e.g. logístical or technical issues, and work collaboratively with Office Manager on resolving these issues and implementing new, improved processes
- work with finance manager to review caseloads and retention
- Correspondence for the clinic
- Perform administrative duties for Clinic Director (e.g. scheduling internal and external meetings)

**Reports to**:

- Office Manager
- Other key collaborators include: Clinic Director and Finance Manager

**Benefits**:

- Opportunity to make a difference in the community
- Salary up to $2,800-$3,000 (based on experience and qualifications)
- You are entitled to fourteen (14) days paid Annual Leave per year (pro rata), with one day increase per year upon the completion of one year’s service from the date of confirmation of your employment. You are entitled to fourteen (14) days medical leave per year (pro rata).

**Skills**:

- Excellent customer service skills.
- Strong verbal and written skills in English.
- Ability to maintain confidentiality and handle sensitive information in an ethical manner, consistent with current PDPA, is essential.
- Strong collaborative and interpersonal skills.
- Able to raise questions and concerns when issues arise.
- Highly organised and able to balance different tasks.
- Self-motivated problem-solver.
- Exceptional communication skills, both written and verbal, to effectively interact with colleagues and clients.

**Requirements**:

- A Level & above
- Minimum 1 year of professional experience in customer service/client-facing role
- Preference for those with a background in healthcare
- Past experience working in a mental health or medical setting will be a definite advantage
- Proficient in Google Suite. Past experience using clinic management software or CRM software will be an advantage
- Ability to commence work immediately is an added advantage

**How to apply**:

- Cover letter
- CV/resume
- Copy of academic certificates
- Last updated: 3 Feb 2025_