Salesforce Tech Lead

2 days ago

Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time

As a Salesforce Tech Lead, you will play a pivotal role in the design, development, and deployment of Salesforce Sales/Service Cloud solutions. You will work closely with stakeholders to ensure solutions align with project requirements and industry best practices. In this role, you will lead a dynamic development team, providing technical guidance and fostering a collaborative environment to ensure timely and successful project delivery. Your expertise in Telco enterprise processes, order management systems, and Salesforce will drive innovation and excellence.

**Key Responsibilities**:
**Solution Enablement**:

- Oversee the development and implementation of Salesforce Sales, Service, and Experience Cloud solutions.
- Ensure solutions meet business needs and adhere to industry standards and best practices.
- Conduct technical reviews and ensure quality control across project phases.

**Team Leadership**:

- Provide mentorship and technical guidance to the development team.
- Foster a collaborative work environment that promotes knowledge sharing and problem-solving.

**Stakeholder Coordination**:

- Work closely with stakeholders to understand requirements, identify challenges, and provide technical solutions.
- Facilitate communication between business and technical teams to ensure smooth project execution.

**Technical Problem Solving**:

- Address and resolve technical challenges in a timely and efficient manner.
- Recommend innovative solutions to enhance system performance and usability.

**Experience & Skills Required**:
**Salesforce Expertise**:

- At least 2 years of Salesforce techno-functional experience, including Sales Cloud, Service Cloud, and Experience Cloud.
- Strong understanding of Salesforce platform capabilities and limitations.

**Telco Industry Knowledge**:

- Familiarity with Telco Enterprise B2B ordering and fulfilment processes.
- Knowledge of fixed-line connectivity products (e.g., Ethernet, VPN, Optical Fibre).
- Functional understanding of Telco Order Management Systems (OMS) capabilities.

**Business Process Design**:

- Experience in designing and optimizing business processes.
- Ability to translate business requirements into technical solutions.

**UI/UX Design**:

- Proficiency in wireframe design and user experience optimization.

**Soft Skills**:

- Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
- Strong problem-solving abilities and a proactive approach to technical challenges.

**Preferred Qualifications**:

- Salesforce certifications (e.g., Salesforce Certified Technical Architect, Salesforce Certified Application Architect).
- Experience in agile project management.
- Familiarity with integration tools and APIs in the Salesforce ecosystem.

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