Housekeeping Educator

2 weeks ago

Singapore THE PAN PACIFIC HOTEL SINGAPORE Full time

**Primary Responsibilities**
- Plan and design Learning and Development programmes and learning materials
- Identify Learning and Development Needs in relation to the Balanced Scorecard Measures
- Review progress and assess individual learner’s achievement of competence
- Continuously improve the effectiveness of learning and development
- Practices and also ensures other associates practice the Hotel Generics
- Evaluate and enhance the performance of the associates
- Enhance the performance of the associates to help them to achieve
- Deliver WSQ Module training
- Deliver learning and development activities either through On-the-Job Training, Classroom Learning or On-site observation and coaching

**Service Standardization**
- Monitor and track the progress and implementation of education plans for new hires associate, trainees and internships.
- Provide information on education and training programs, internally and externally that would benefit associates at all level of the organisation.
- Support and assign Associates as required to meet guest service demand.
- Assist in ensuring all uniforms for all Associates in the hotel/resorts are maintained in top condition, cleaned and ensure our Associates are well presented at all times.
- Carry out regular inspection and training to work areas performed by Housekeeping associates.
- Conduct weekly room inspection with Team Leader and Room Attendants to ensure service standards are maintained.
- Ensure that an education/training record for every associates is established and maintained
- Ensure active implementation and enhance to corporate branding and brand standards. Under the role of brand standard mentor and continue to develop and tried to deliver higher standard of guest expectation.
- Ensure that trainees work experience placements, internship and management trainees receive quality education and training in accordance with Pan Pacific Standards.

**Other Responsibilities**
- Conduct annual management performance reviews for all Associates, and assist in ensuring training and appropriate developmental plans for Associates are implemented.
- Assist in ensuring the overall health, safety and well being of Associates and guests alike in the performance of cleaning and maintaining the hotel/resort.
- Ensure that an education/training record for every associates is established and maintained
- Provide information on education and training programs, internally and externally that would benefit associates at all level of the organisation.
- Inspect VIP arrival rooms and ensure all are in order prior to arrival. Offer action plan to achieve service excellence.
- Work independently, to make decision and to administer all guestrooms issue in the absence of the Director of Housekeeping.
- Know and demonstrate “Best Practise” in area of responsibility.
- Handle guest enquiry and requests with care, open communication and the willingness to exceed guest expectations.

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