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Housekeeping Supervisor

2 weeks ago

Singapore VOCO ORCHARD SINGAPORE Full time

**Your day to day**:
voco Orchard Singapore is seeking a dynamic and passionate Housekeeping Supervisor to be part of our team. As Housekeeping Supervisor, you will work closely with the Executive Housekeeper and Assistant Executive Housekeeper in ensuring a smooth operation. You are expected to liaise closely with related departments, in ensuring a well maintained hotel.

**Responsibilities**
- Works with the Executive Housekeeper and Assistant Executive Housekeeper to ensure the smooth operation of the housekeeping department
- To prepare work assignments for Housekeeping Attendants
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Establish standards and procedures for work of housekeeping associates.
- Supervise, train and retrain Housekeeping Attendants, Linen Attendant and Housemen.
- Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- To lead and manage special projects or tasks assigned by superior deep cleaning tasks and special projects
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Control expenses and minimize waste within all areas of housekeeping.
- Monitor colleague performance and recommend appropriate action in accordance with company rules and policies.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
- May assist with other duties as assigned.

**What we need from you**:

- At least 2 to 3 years working experience in similar role within the hotel industry
- Diploma in Hotel Management or equivalent.
- Able to converse in English
- Able to perform 3 rotating shifts, weekends, and holidays where required.
- Experience with HotSOS and Opera Property Management System will be an added advantage

**What we offer**:
We’ll reward all your hard work with a great salary and benefits - great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.