Principal Business Analyst

We are looking for role of the Principal Business Analyst who will work with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organization.

This role may be external or internal client-facing and acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals and objectives.

Analyzes complex business problems to be solved with automated systems. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost effective manner. Configures system settings and options; plans and executes unit, integration and acceptance testing to meet business requirements. Designs details of automated systems.

May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.

May be client-focused, working in conjunction with Professional Services and Outsourcing functions.

May include company-wide, web-enabled solutions.

**Key Role and Responsibilities**:

- Act as a bridge between the business problems and the technology solutions.
- Analyse, transform and ultimately resolve the business problems with the help of technology.
- Deliver business projects in line with sponsor requirements and enterprise architecture.
- Proactively develop and deploy enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
- Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
- Assist with the resolution of issues pertaining to the service.
- Adhere to and follow the relevant development and support processes.
- Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
- Take responsibility for delivery of multiple project elements with no supervision.
- Ensure the development of concepts and the management of these from inception through to post deployment.

**Knowledge, skills and attributes**:

- Broad understanding of business practices and processes
- Excellent team player who displays good client service orientation with well-developed administrative and organisation skills
- Deep expertise in specific systems, processes and technologies that they will be required to analyse
- Meticulous attention to detail whilst working under pressure
- Excellent verbal and written communication skills
- Process mapping technology knowledge
- Ability to build rapport and engage effectively with a variety of stakeholders
- Knowledge of project management methodology
- Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
- Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
- Sound working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and VisioGood understanding of systems generally used in a services organisation, for example ServiceNow, Siebel, Remedy, SAP would be advantageous

**Academic Qualifications and Certifications**:

- Relevant Bachelor’s degree or equivalent with related demonstrable experience
- Project management certification would be advantageous