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Freelance Player Support Representative
2 weeks ago
**RESPONSIBILITIES**
- Identify, correct and advise on technical issues in the customer’s computer, mobile app and/or video game console.
- Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Perform quality check on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc) of English language in nature.
**REQUIREMENT**
- Able to work on weekends and public holidays based on shift roster schedule.
- Fluency in verbal and written communication skills in **Chinese and English** with additional Asian language skills in either of the following (due to the need to handle queries and incoming tickets in these Asian languages):
- **Chinese**:
- Appreciation of games is advantageous.
- Meticulous team player with a results-driven personality.
- Equipped with appropriate urgency to suit operational demands.
- The job is based in Kuala Lumpur, Malaysia
**Job Type**: Freelance
**Salary**: From $300.00 per month
Schedule:
- Shift system
Work Location: Remote
