Vice President, Head of Client Services

1 week ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as a **Vice President, Head of Client Services - Global Banking and Markets.**

**Principal Responsibilities**
- Oversee the day-to-day management of the Singapore Client Service Management team to ensure effective onboarding of new transactions and the management (to include post-closing administration including coordinating the legal agreement and document, consents, waivers and amendment requests, agent administration, monitoring submission of covenants, performing periodic review of the transaction) of our book of deals
- Drive a culture of client centricity in everything that the Client Service Managers do and maintain high standards of service
- Build and maintain excellent relationships (and ensure that the Client Service Managers do the same) with internal stakeholders and external clients
- Identify training needs for the team and ensure that new and existing team members are trained to enable them to achieve excellent levels of performance
- Establish appropriate organisational structure, systems, procedures and controls to support the Client Services function
- Ensure internal and external KPI measures relating to Client Service are achieved.
- Minimise operational, reputational and financial risk as measured through operational risk assessments, audit standards and operational losses
- Contribute to the development and execution of Client Service operating and strategic plans, including particular support to IT and business development initiatives
- Build an effective relationship with our operational teams and counterparts across the region and beyond.
- Establish and maintain operational relationships with peer group client contacts to ensure strong and efficient processes, and foster open and honest dialogue
- Ensuring compliance with all relevant regulatory, legal and Group requirements

Requirements
- Minimum 5 years banking experience with good product knowledge and experience of the debt markets in particular loan agency
- Experience of running a high performing team
- Excellent people skills
- Proactive and self-motivated
- Good organization skills
- Ability to work under pressure effectively and independently
- Understanding of industry standard, operational risk and best practices
- Team player, both internally and externally
- Excellent PC skills including proficiency in Microsoft Word and Excel

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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