Support & Control Tower Lead

1 day ago

Singapore RIDIK PTE. LTD. Full time

Support Lead
- Control Tower lead

**As
- Support Lead**

Participation in various Monthly Management or support committees as representative of the Support Team

Managing and coordinating various improvement initiatives, be it technical fix/ evolution or process improvement

Lead transition initiatives within Support

Participate in the Projects design and communicate on the requirements for better observability and high performance of the Production systems

**As
- Control Tower Lead**

**Main responsibilities**:

- In this context of Control Tower Lead:

- Management of the Control Tower activity
- Streamlining process and practices across all teams
- Drafting & Reinforcing Best Practices
- Creating, Analysing & Presenting KPI’s to all management & suggest improvement points
- Documentation of current and future Processes
- Monitoring of cross-functional projects impacting support activities
- Problem Management monitoring and improvement with operational teams
- Development and monitoring of internal team tools (specially for Reporting)
- Monitoring and improvement of the Change Advisory Board (CAB)
- In charge of coordinating Major Incidents impacting several teams
- Monitoring of business continuity plan (BCP) by:

- Monitoring the quality of production by:

- Data quality management of activities (incidents, requests, problems, changes)
- Reporting on support activities
- The presentation of this data at different management levels
- Responsible for continuous improvement, he/she is responsible for:

- Definition of maturity matrices on production activity
- Issuing recommendations for improving the quality of production and putting risks under control.
- Coordination of major events (WIP, DRP, Continuity Plan, etc.)
- Interaction with the various permanent controls and follow-up of action plans

**Skills**:

- ITIL Advanced Level Certification
- Significant theoretical and practical experience in IT support processes (ITIL).
- Significant experience in IT support activities in the capital markets environment
- Autonomous, self-motivated and excellent team player
- Ability to work with many contributors
- Strong organizational and analytical skills
- Rigorous and methodical with a great capacity for adaptation and management of priorities
- Being a force for proposals on current solutions / processes / organization
- Should be able to do
- SLA & KPI management, Client communication & interaction
- Predictive analysis, consulting, escalation management
- Risk analysis and project execution
- Knowledge in Investment banking environment is an advantage
- Strong knowledge in Configuration Management
- Knowledge of monitoring solution
- Excellent communication and interpersonal skills
- Mandatory Technical skills/ Tooling Knowledge required
- Microsoft Excel (Macro)
- Microsoft Access
- Microsoft PowerPoint
- Power B.I/ Tableau

  • Amps Engineer

    6 days ago

    Singapore Pfizer Full time

    Company Description Entrusted by Pfizer Singapore, Cielo Talent supports Pfizer to recruit permanent employees for the expansion of Pfizer Tuas manufacturing site in Singapore. **Why Pfizer** Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions...

  • Amps Tea's Baristas

    6 days ago

    Singapore AMPERSAND 7 PTE. LTD. Full time

    **Join the Pioneering Team at AMPS TEA!** As part of our exciting expansion, **AMPS TEA**is seeking passionate **Baristas**and **Senior Baristas**to help bring our signature tea beverages and desserts to more customers. You will play a key role in delivering the unique AMPS TEA store experience — and be part of building something special from the ground...

  • AMPS TEA's Baristas

    1 week ago

    Singapore Ampersand 7 Pte. Ltd. Full time

    Join the Pioneering Team at AMPS TEAAs part of our exciting expansion, AMPS TEA is seeking passionate Baristas and Senior Baristas to help bring our signature tea beverages and desserts to more customers. You will play a key role in delivering the unique AMPS TEA store experience — and be part of building something special from the ground up. Why Join...

  • Marine Control Tower Coordinator

    5 days ago

    Singapore beBeeLogistics Full time $4,000 - $5,000

    Job Title: Marine Control Tower Coordinator We are seeking a skilled and organized individual to fill the role of Marine Control Tower Coordinator. This position requires strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. About the Role:In this role, you will be responsible for...

  • Control Tower Management Singapore

    1 week ago

    Singapore CEVA Full time

    CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team...

  • Regional Control Tower Customer Account Lead

    1 week ago

    Singapore BOLLORE LOGISTICS ASIA-PACIFIC CORPORATE PTE. LTD. Full time

    The role of a Regional Control Tower (RCT) is to manage at a Regional level: Customer satisfaction through the Control Tower SOP, pro-active actions and analysis, develop customer business, propose improvement and new solutions, deal with crisis and lead action plans. It helps the front and back office to optimize operations and competitiveness, develops...

  • Freight Night Control Tower Officer

    3 days ago

    Singapore MTM ENGAGE PTE. LTD. Full time

    Our Client, industry industry, has an opportunity for a dynamic individual to join the team as a **Freight Night Control Tower Officer. **Responsibilities**: - Customer Service, attending calls and promptly response E-mails correspondence. - Booking, Execution of awb and declaring Tradnet permits. - Responsible for all import & export shipments. - Run...

  • Control Tower Management Singapore

    1 week ago

    Singapore CMA CGM Full time $60,000 - $80,000 per year

    CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to...

  • Regional Control Tower Customer Account Lead

    2 weeks ago

    Central Singapore Bollore Logistics Asia Pacific Full time

    **About the role** As part of the Regional Control Tower team, this role will lead a Perfume and Cosmetics account, working with other stakeholders in the ASPAC region to ensure customer’s requests and requirements are met, troubleshoot operational difficulties and provide innovative solutions to improve future performance. **What you will be doing** -...

  • Physiotherapist (Full-time)

    2 weeks ago

    Singapore AMP Lab Full time

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from AMP Lab Exercise Physiologist / Business Strategy & Development About the Job Do you believe physiotherapy should go beyond pain relief to empower individuals toward lasting health and performance? Are you...