Current jobs related to Customer Success Manager - Singapore - TechBridge Market
-
Customer Success Manager, Customer Success
2 weeks ago
Singapore DENODO Full timeDENODO **Job Description**: The Denodo Customer Success Manager will act as the main interface point with customers and partners to ensure customer’s success using data virtualization in an enterprise environment. Responsible for supervising a group of customers from the business and technical side. This involves maintaining and developing customer...
-
Customer Success Manager
24 hours ago
Singapore Autodesk Full timePosition Overview Job Requisition ID #24WD78199NOTE: This is NOT an open position. Please submit your CV here for future consideration. Role: Customer Success Manager Autodesk Construction Solutions (ACS) is looking for a Customer Success Manager to retain and expand our construction customers. The Customer Success Manager enables the adoption of our cloud...
-
Customer Success Manager
2 weeks ago
Singapore WeAreAspire Full timeOverview Customer Success Manager — Based in Singapore. We're seeking a Customer Success Manager to join our newly established Global Customer Success function. Reporting into the VP of Customer Success, you'll play a pivotal role in delivering outstanding service across our client portfolio. About Us We help B2B marketers reach the right buyers at the...
-
Customer Success Manager
1 week ago
Singapore GMP Group Full time**Customer Success Manager (Technical Account Management, SaaS, Up-selling and Cross-selling)** On behalf of our established Client is an emerging Global leader in the $100B+ cloud **Communications Platform as a Service (CPaaS)**, we are sourcing for a **Customer Success Manager**. The **Success Manager** will be responsible for fostering lasting...
-
Customer Success Manager
5 days ago
Singapore GYROGEAR PTE. LTD. Full time**Customer Success Manager** **Award-winning medical device startup (GyroGear.co**) has an opening for a skilled **Customer Success Manager**based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally. As a **Customer Success Manager**, you will play a **critical role in ensuring that our...
-
Customer Success Manager
3 days ago
Singapore LSEG Full timeJoin to apply for the Customer Success Manager role at LSEG Join to apply for the Customer Success Manager role at LSEG Get AI-powered advice on this job and more exclusive features. This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with...
-
Customer Success Manager
1 day ago
Singapore DIGIFY PTE. LTD. Full timeAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...
-
Customer Success Manager
2 weeks ago
Singapore Cellebrite Full time**About The Position**: **Company Overview**: **About the role**: We are seeking a dedicated and experienced Customer Success Manager to join our team in Singapore. The Customer Success Manager will strengthen key customer relationships by driving solution adoption and ensuring the success of Cellebrite’s largest existing and new customers. This role will...
-
Customer Success Manager
2 weeks ago
Singapore Aspire Full timeCustomer Success Manager Based in Singapore About Us We help B2B marketers reach the right buyers at the right time through audience insights, omni-channel digital activation, and actionable analytics-all supported by expert customer service at every stage. The Role We're seeking an Customer Success Manager to join our newly established Global Customer...
-
Customer Success Manager
2 weeks ago
Singapore RED DOT APPS PTE. LTD. Full time**Customer Relationship Management**:Develop and maintain strong, positive relationships with customers, acting as the main point of contact. Regularly engage with customers to understand their goals, challenges, and expectations. Proactively address customer concerns and provide timely resolutions. - **Onboarding and Training**:Guide customers through the...

Customer Success Manager
2 weeks ago
If you are passionate about playing a key role in the success of the company known as the industry-leading storage and data management software for cloud, we want to hear from you
Our client is a well-established brand in the Technology industry and they are now looking for a passionate and driven
Customer Success Manager
to join their team.
This is an exciting opportunity to expand your skillset, and achieve job satisfaction and work-life balance.
What you’ll be doing...
CSMs drive retention and expansion of the company’s existing Named Commercial, Enterprise & Strategic customers by focusing on retaining recurring revenue, add-on sales, and developing customer advocacy. This will be achieved through proactive customer outreach informed by internal data, marketing campaigns, and outbound calls into the customer base. This position will leverage data to proactively guide customers through their journey and increase the adoption or utilization of the company’s entire product and solutions portfolio.
**Essential Functions**:
Ensure customer success through process creation/refinement, effective product adoption, product quality remediation, development and management of get-well plans, and executive communications.
Grow the company’s sales of products and services by assessing customers’ needs and identifying opportunities that lead the customer to renew, expand and advocate.
Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value.
Collaborate with Retention Specialists and Field Sales teams to design success plans with the goal of value delivery/realization.
Responsible for the customer “owning-cycle” sales activities driving a customer success strategy with wider account team members (e.g., CEs, ATSs, etc.)
Own retention and expansion sales engagement in alignment with sales and channel, including tracking renewals and aligning on upsell strategy with a retention focus.
Conduct outreach efforts to stay aware of evolving customer needs and educate stakeholders on the company’s value proposition and best-in-class offering.
Improve customer satisfaction and company product adoption through information campaigns, proactive check-ins, and by helping coordinate support activities.
Create relationship maps within accounts with plans to expand depth and quality of relationships.
What You Bring to the Table...
6 to 8 years of relevant experience. Bachelor or master’s degree in Business Studies or Engineering.
Good interpersonal, negotiation and organizational skills are needed in order to work successfully with prospects, customers, and cross-functional teams to meet performance goals.
Capabilities to collaborate across boundaries; adaptive to work in a virtual team setup and across various time zones.
Excellent Sales skills for driving customer retention with the ability to spot new business opportunities
Entrepreneur-minded work ethic.
Open, proactive, positive, creative, and interested in Technology and how it shapes the future world.
WHAT’S ON OFFER
Your interest will be treated with strict confidentiality.