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Customer Success Manager

2 weeks ago

Singapore TechBridge Market Full time

If you are passionate about playing a key role in the success of the company known as the industry-leading storage and data management software for cloud, we want to hear from you

Our client is a well-established brand in the Technology industry and they are now looking for a passionate and driven

Customer Success Manager

to join their team.

This is an exciting opportunity to expand your skillset, and achieve job satisfaction and work-life balance.

What you’ll be doing...

CSMs drive retention and expansion of the company’s existing Named Commercial, Enterprise & Strategic customers by focusing on retaining recurring revenue, add-on sales, and developing customer advocacy. This will be achieved through proactive customer outreach informed by internal data, marketing campaigns, and outbound calls into the customer base. This position will leverage data to proactively guide customers through their journey and increase the adoption or utilization of the company’s entire product and solutions portfolio.

**Essential Functions**:
Ensure customer success through process creation/refinement, effective product adoption, product quality remediation, development and management of get-well plans, and executive communications.

Grow the company’s sales of products and services by assessing customers’ needs and identifying opportunities that lead the customer to renew, expand and advocate.

Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value.

Collaborate with Retention Specialists and Field Sales teams to design success plans with the goal of value delivery/realization.

Responsible for the customer “owning-cycle” sales activities driving a customer success strategy with wider account team members (e.g., CEs, ATSs, etc.)

Own retention and expansion sales engagement in alignment with sales and channel, including tracking renewals and aligning on upsell strategy with a retention focus.

Conduct outreach efforts to stay aware of evolving customer needs and educate stakeholders on the company’s value proposition and best-in-class offering.

Improve customer satisfaction and company product adoption through information campaigns, proactive check-ins, and by helping coordinate support activities.

Create relationship maps within accounts with plans to expand depth and quality of relationships.

What You Bring to the Table...

6 to 8 years of relevant experience. Bachelor or master’s degree in Business Studies or Engineering.

Good interpersonal, negotiation and organizational skills are needed in order to work successfully with prospects, customers, and cross-functional teams to meet performance goals.

Capabilities to collaborate across boundaries; adaptive to work in a virtual team setup and across various time zones.

Excellent Sales skills for driving customer retention with the ability to spot new business opportunities

Entrepreneur-minded work ethic.

Open, proactive, positive, creative, and interested in Technology and how it shapes the future world.

WHAT’S ON OFFER


Your interest will be treated with strict confidentiality.