
Trainer
4 days ago
**JOB DETAILS**
**Job Type**
- Permanent
**Position Level**
- Senior Executive
**Qualification**
- Degree
**Discipline**
- Education/Teaching/Training
**Specialization**
- Quality Control/Assurance
**Sector**
- Group Community Financial Services
**Experience**
- 3 - 5 years
**Salary**
- Undisclosed
**JOB DESCRIPTION**
**JOB RESPONSIBILITIES**
- Provide training for new and existing staff in CFS. - Collaborate with line managers and stakeholders in the identification of training needs. - Develop appropriate training materials for training of customer service and sales staff. - Develop dashboards for stakeholders on training updates. - To back-up and support team members on related programs/initiatives. - Review of product information from stakeholders and ensure that information is sufficient for updating to KBS - Ensure uniform and consistent content and navigation reviews - Maintenance of KBS information by updating and archiving of obsolete information within agreed SLA. - Review of staff agent calls for service quality standards and compliance via listening-in.
**JOB SKILLS**
**1)**Training
**2)**Quality-Assurance
**3)**Service-Quality
**JOB REQUIREMENTS**
- Degree holders or diploma holders with at least 3 - 5 years of relevant experience with 2 years in managerial position - Certification in Learning / Training (preferred) - Experience with Service Quality / Quality Assurance - Good Communication and Interpersonal skills - Commitment to work schedule - Problem Solver, with good organizational ability - Independent and self-starter - Strong Analytical and Critical Thinking skill sets
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