Technical Service Specialist

2 weeks ago

Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

**JOB SUMMARY**:
**JOB RESPONSIBILITIES**:

- Able to develop and monitor the technical support plan and activities, and handle customer complaint
- Consult product technical knowledge for customers
- Able to provide product knowledge for sales colleagues, sales staff of distributors
- Able to train technician of distributors about products installation, trouble shooting
- Actively encourage, support and manage distributors’ Kohler Technical Specialists (KTS) in providing after-sales service for Kohler products.
- Able to provide technical advice on installation, operation, maintenance and trouble shooting for Kohler products to consumers, developers, distributors and Kohler associates.
- Inspect Kohler products at distributor warehouses and consumer facilities; Monitor he inventory of spare parts for both repair and sales.
- Able to provide & consult warranty procedure to customers. Prepare claim statistics and follow up on replacement items.
- You need to handle technical claims from key consumers and developers escalated from distributors or Call Center.
- Collect any repair service charges and issue both sales and taxes receipts.
- Able to organize and deliver technical training and product knowledge to distributors and internal staff.
- Able to provide feedback on product performance, suitability and quality to drive improvement and new development of Kohler products.
- Able to provide technical support to marketing and sales activities; Jointly responsible for potential projects sales activities with sales team, will need to meet up with potential customers & customers and provide appropriate technical specifications / resolutions to the business if required.

**JOB REQUIREMENTS**:

- You must have a Bachelor Degree graduate with 5 years of experiences in technical service field.
- You must have an experience in Consumer Goods, Real Estate Business and Building Materials a plus.
- You must have a good communication of English and computer literacy.
- Chinese Speaking should be a plus.

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