Sofitel Singapore City Centre

2 weeks ago

Singapore SOFITEL Full time

**Housekeeping Manager**
Assist the Executive Housekeeper in ensuring the professional and cost effective running of the Housekeeping department, achieving high standards of cleanliness for guest rooms, public areas and Heart of House areas within the hotel.

**What’s in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

**What you will be doing**:

- Assist the Executive Housekeeper in planning and organizing the housekeeping department, all public areas, guest rooms, laundry and linen.
- Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.
- Monitor the Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service.
- Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
- Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required.
- Plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
- Prepare weekly staffing schedules, monitor ambassador attendance and conduct labour planning to meet with activity in the Hotel so as to maintain cost effectiveness.
- Prepare various monthly reports and submit them to the Executive Housekeeper.
- Ensure that room cleaning productivity is monitored closely and maintained
- Assist the Executive Housekeeper in the daily checking of guest rooms and public/Heart of House areas to specified performance standards.
- Maintain an accurate and proper inventory of all stocks, guest supplies, linens etc. to prevent pilferage or loss of any nature.
- Ensure that the incidents and procedures of “Lost and Found” properties are properly recorded and stored accordingly.

**Your experience and skills include**:

- Previous Housekeeping management experience, in a similar role is essential.
- Experienced in the luxury market, previous 5 Star experience essential.
- Strong operational background with experience in the implementation and management of brand standards
- Experience in the coaching and development of a professional management team.

**Your team and working environment**:
In alignment, with Sofitel's passion for luxurious hospitality, we strive to build a team of dedicated individuals with expertise to create an unforgettable experience for our guests._**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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