Csi - Senior Support Analyst (Ref45715)
1 week ago
Description du poste
**Position**
- In a challenging and multicultural environment, we are looking for a Support Analyst to join our Risk, Compliance, Referentials & Finance IT (CSI) Department of Crédit Agricole CIB.
**Main responsibilities**
- Understand the key concepts and methods of support functions within CACIB. Understand the scope of support within the department.- Provide Level 1 and Level 2 support with good quality of service and response.
- Be in the forefront of communications and having good relationship with customers and any stakeholder involved.
- Qualifications and Profile
**Mandatory Skills**:
- Having good understanding and exposure to SQL language,
- Having good experience on issues and root causes analysis
- Having good ability to express and explain with both technical and normal terms verbally or in writing,
- Having good experience in managing incidents, requests and problems resolution,
- Understand concepts of IT Production environment and deployment process,
- Understand concepts of ITIL.
**Nice to have**:
- Experience in any BI Reporting Tool (SAP BO, MSBI, etc.),
- Experience in scripting languages (Windows or Unix)
**Other Professional Skills and Mindset**
- Degree/Diploma in IT or Equivalent,
- Very good analytical abilities with strong detail orientation; problem solving abilities,
- Ability and willingness to learn and adoptnew technologies,
- Proficient written and oral communication, including technical writing,
- Good organization skills,
- Team player mindset,
- Honest, responsive, understanding and respect of cultural diversity.-
- Niveau d'étude minimum
Bac
- Formation / Spécialisation
Degree/Diploma in IT or Equivalent
- Niveau d'expérience minimum
6 - 10 ans
- Entreprise Crédit Agricole CIB
-
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