Raffles Hotel Singapore

The Assistant Director of Learning and Development is responsible for creating, implementing and facilitating the hotel’s Learning and Development plan and budget, ensuring that it is aligned to the hotel’s overall goals and strategic plan as well as for all operational departments to follow through on their training and development commitments.

Primary Responsibilities

Conducts the Hotel’s Learning & Development (L&D) Needs Analysis and Prepares the L&D Plan and Budget
- Plans and conducts the hotel’s L&D needs analysis of individual colleagues in consultation with respective Executive Committee, Department Heads and Section Heads.
- Plans and proposes the hotel’s annual L&D budget, aligning it to the L&D needs analysis.
- Manages and controls hotel wide and departmental L&D expenditure within agreed budgets.

Creates, Plans and Executes L&D Programmes
- Designs and executes L&D programmes necessary to meet the competencies of each job function and to address performance gaps.
- Initiates, coordinates, executes and follows up on all corporate, internal and external L&D initiatives and programmes.
- Informs managers on L&D programme objectives and expected outcomes which colleagues attend.
- Monitors, measures and reports on colleagues’ L&D plans and achievements within agreed formats and time frame.

Adheres to Corporate and Local L&D Regulations
- Ensures full compliance when managing and executing corporate initiated programmes and activities.
- Ensures that all learning activities meet with relevant statutory and organisational policies and requirements.
- Adheres to learning requirements set by local authorities and regulations, especially relating to safety and security. These include Basic Food Hygiene, Occupational First Aid, Work at Height, Company Emergency Response Team, etc.

Manages Industrial Attachment and Internship Programmes
- Liaises with local and foreign educational institutions to recruit and select students for internship placement in the hotel.
- Plans the L&D schedule of interns in consultation with functional/ departmental managers.
- Monitors progress and ensures the welfare of interns through regular meetings.
- Administers the personal files and records of interns.
- Maintains engagement with local hospitality institutions through activities such as guest lectures and site visits.

Oversees L&D Administration
- Maintains appropriate systems to record and measure necessary aspects of colleagues’ L&D. These include on-the-job learning, internal and external learning, attendance, development plans, etc.
- Maintains an ongoing L&D calendar and shares it with management to ensure that learning resources and opportunities are maximised.
- Organises the learning venue, course notes, attendance sheet and all relevant materials required for classroom learning programmes.
- Completes and submits monthly accruals, forecast reports as well as corporate reports accurately within specified time frame.
- Liaises with Workforce Singapore and administers SkillsFuture claims for relevant courses.

Employer Branding & Colleague Engagement
- Strategises and drives ongoing progressive and best practices in enhancing employer branding as an employer of choice through colleague relationship management and engagement.
- Sustains the hotel’s position as an employer of choice and a leading world-class hospitality icon.
- Assists to benchmark against the best-in-class not only within international and local hospitality but across all industries worldwide through colleague engagement.
- Coordinates with Marketing Communications in work related to employer branding and communicating activities internally.
- Drives and creates a fun-work culture that supports Raffles Hotel Singapore’s Employer Value Proposition to select the right talents, develop and engage our colleagues to be part of Singapore’s finest hospitality team.
- Oversees colleague communication including social media posts and newsletter.

Involvement as a Member of the Hotel’s Leadership Team
- Assists and supports the Talent and Culture team in projects and colleague activities as required.
- Provides support to departmental trainers and develops them as required.
- Upholds AccorHotels Values of Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust and Respect in the execution of all duties and responsibilities.
- Participates and supports sustainability in Corporate initiatives and programmes such as Planet 21 - Corporate Social Responsibility, Diversity and Inclusion, Women at AccorHotels Generation (WAAG), etc.
- Performs any other duties and responsibilities that may be assigned.

Knowledge and Experience
- Degree / Diploma from a recognized institution.
- Advanced Certificate in Learning and Performance (ACLP) / WSQ Advanced Certificate in Training and Assessment (ACTA) /and/or WSQ Diploma in Adult and Continuing Education (DACE).
- Minimum 5 years in managing Learning & Development function