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Project Manager

2 weeks ago

Singapore ICS International Conference Services Full time

Are we looking for you? Or are you looking for us? We are looking for

**We are Recruiting - Project Manager**

**Location**

ICS employees work in a predominantly remote work environment.

**The Company**

A highly respected player at an international level, International Conference Services Ltd. (ICS), is a Professional Conference Organizer in business for over 45 years that works with national and international associations, and organizations, to host conferences, events & tradeshows. Our work is very purposeful - we are truly “connecting people to facilitate change in the world.” With over 80 staff working remotely across North America, Europe, and Asia, we are truly an international team, and we leverage the strengths that our diversity brings.

**The Culture**

ICS operates in a true “team” environment - trust, support, and empowerment of each other are very important to our culture. We know that we work better as a team, and we regularly celebrate our collective accomplishments. We pride ourselves on being innovative, solution-oriented and are able to think outside the box, which keeps us all learning and growing as professionals together. We care deeply about creating exceptional experiences for our clients and pride ourselves in our many long-term relationships we have cultivated.

**Role Overview**

The Project Manager is responsible for direct client management, team management and the overall profitability of the conferences which they organize whether in-person or virtual. From the beginning of a project to final reporting, this position requires that total client satisfaction is achieved as well as enhancing the professional image of International Conference Services. The Project Manager provides direction and implements all ICS company standards and required duties.

**Key Tasks & Duties**
- Handles overall administration/project management for each event and represents the primary point of contact for client
- Researches and organizes historical data for each event based on sales brief and contract; participates in sales handover
- Prepares kick-off meeting to establish client needs, define roles and responsibilities, and clarify client goals that are presented in project launch
- In collaboration with Operations or Production Management: Conducts site visits and technical site inspections or identifies requirements then demos virtual platform options
- In collaboration with clients and in consultation with all departments involved, defines overall timelines for each event
- Establishes and nurtures privileged client contact, committees, and relations, including advising clients - based on experience and best practices, maintaining ethical and transparent decision-making, upholding ICS standards, and ensuring project team delivers to timelines in collaboration with:

- _Account Director: _ advises on client satisfaction, scope creep, contract add-ons, financial management and team management
- _Marketing Manager: _ advises on client Marketing strategy and plan including outreach campaigns to widen event reach
- _Education Program Manager: _ advises on program design and process (abstracts and/or speaker management)
- Sponsorship Sales Manager: advises on sponsorship and exhibit strategy influencing brochure options to expand project revenue potential and reach
- _Operations Manager_ advises on In-person venue, supplier relations - procurement and negotiation and Sponsorship/Exhibitor fulfillment - tradeshow management (including ICS markups where feasible). Plans proposals for social events aligned with event characteristics and budget: established scheduling, scripting, and protocol
- _Production Manager: _ advises on virtual or hybrid production team and process based on virtual platform chosen to meet project deliverables
- _Attendee Experience Manager: _ advises on virtual or hybrid attendee experience requirements and needs
- Exhibits professionalism and leadership; ensures harmonious staff working relations; addresses staff performance issues according to ICS procedures and regulations. Monitors quality of client service by all departments and implements adjustments for improvement as needed
Ensures strict and consistent financial management, including but not limited to:

- Budget creation and control; approval by client
- Currency fluctuation and taxation regulations
- Consulting with client on registration/social event fees
- Risk monitoring and management
- ICS Profit and Loss
- Ensures strict management and execution of contracts and invoicing including but not limited to:

- Contract fulfillment
- Receivables invoice tracking and sign off on ICS management fees
- Payable invoice tracking and sign off on supplier partner fees
- Key performance indicators (KPI) reporting internally and to the client
Drafts on-site schedule for ICS staff, temporary staff/volunteers, supplier meetings, and oversees management of on-site operations, including client relations and troubleshoot