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Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
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Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
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Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
Raffles Hotel Singapore
2 weeks ago
The Retail Leader is responsible for attending to guests in a professional, efficient and polite manner as set out in Raffles Hotel Singapore’s SOP and Policies. In addition, the position is to up-sell Raffles merchandise and meet guest shopping experience expectation as well as to maximise margins. To ensure Raffles Boutique is neatly maintained, cashiering duties, replenishment of stock, stock-take activities and timely inventory as well as other duties as given by superiors.
Primary Responsibilities
Focuses on the Guest Retail Experience
- Works towards set targets.
- Uses guest names whenever possible.
- Adjusts service to suit guests’ requests, personalizes interactions to meet guests’ needs.
- Uses a Heartist® approach - make the guest Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Looks for ways to upsell and adds value to enhance guests’ satisfaction.
Provides Retail Experience that Meets Guest Expectations
- Ensures accuracy in cashiering duties, following all set procedures and guidelines.
- Ensures stocks are fully replenished on retail shelves.
- Operates P.O.S machine and handles cash efficiently in local and foreign currency.
- Maintains inventory items of the retail store.
- Provides guest product knowledge and assists guest with selection of gifts and souvenir.
- Manages and communicates merchandise opportunities to Boutique Manager
- Participates, supports and leads monthly inventory stock take activities.
Involvement of Wider Job Functions and Relationship
- Participates in execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of the boutique is meeting all set Raffles standards.
- Participates in training activities to improve knowledge and skills.
- Maintains levels of confidentiality and discretion for colleagues and guests.
- Maintains collaborative working relationships with colleagues and supervisors/managers.
Supervises/Trains Retail Team
- Inducts and trains Retail Associates in technical skills and product knowledge.
- Manages team within guidelines of the hotel.
- Coaches Retail Associates to constantly improve or maintain performance and provides guidance where performance is below expectation.
- Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting all set Raffles standards.
- Ensures that safe working practices are followed including emergency procedures.
- Maintains levels of confidentiality and discretion for colleagues and guests.
- Develops own knowledge and skills as a contributing member of the Retail team.
Other Responsibilities
- Ensures smooth processing of mail orders request.
- Provides feedback from guests to enhance guests’ experience.
- Observes good telephone etiquette at all times.
- Familiarises with any promotional events for the Retail store or any other area of the hotel.
- Builds a loyal following among local market through managing the gourmet corner.
- Ensures smooth follow up on corporate purchase/festive hampers.
- Records and handles any defective and damaged goods and highlight to the Boutique Manager.
Knowledge and Experience
- Minimum GCE ‘A’ Level or Diploma in Retail/related field.
- Minimum of 2 years of relevant experience in the Retail industry and 1 year in supervisory role.
- Experience in handling Inventory control.
- P.O.S system knowledge (Micros 9700 (or local equivalent).
Competencies
- Interpersonal skills well developed with guests, employees, management.
- Ability to work independently, effectively, reliable and self-directed.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Has good initiative under dynamic environment.
- Self-motivated and energetic, confidently able to resolve problems and make decisions.
- Communication skills in English spoken/written.
- Strong business acumen and knowledge about local gourmet market trends
- Sense of urgency.
- Loyalty and transparency.
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit - Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
