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Client Account Manager
2 weeks ago
**Summary of Position**:
The Client Account Manager role requires an individual to manage existing and new client sites delivering gross profit target and defined service levels, whilst fully satisfying the client and managing on-site team. The Client Account Manager will also be involved in acquiring new deals, responsible for business development of the organization and ensuring add-on businesses with current clients.
**Client Management (Managing Client Relationship)**:
- Managing existing clients and responsible to achieve or exceed agreed service levels and has regular effective communication with service users to identify and meet their needs.
- Operates flexibly to anticipate and meet client requirements, attend monthly and/or quarterly meetings.
- Successfully puts forward proposals for additional services (add-ons) to Clients.
- Understands the detail of the contract and applies this knowledge well (both in terms of service delivery and accurate invoicing of clients)
- Continuous engagement of existing clients
- Be the key point of contact for escalation matters from client and respond positively & creatively to client requests.
- Manages the site contract so that gross profit margins are met or exceeded.
- Assists the management in discussion on contract changes with the client, documents the changes & communicates effectively to site staff and users.
- Manages the approval of suppliers' invoices & ensures accurate recharging to the client
**Operations Management (Managing On-site Team and Operations)**:
- Develop and sustain a high quality well-motivated team.
- Build and maintain an environment that supports teamwork, co-operation and performance excellence within the team.
- Managing performance of on-site team, training, and development of team members
- Manages poor performers closely in line with SPS disciplinary procedures.
- Ensure that processes are practiced according to the Company’s corporate governance, workplace practices and code of conduct, including the compliance of workplace safety and health regulations.
- Maintains all operations-related documentations and manages SPS first impressions onsite (including any mailroom posters, team attire etc)
- Support onsite operations where required in case of shortages of resources.
**Business Development**:
- Develop and expand business.
- Generate new sales opportunities and build relationships with new clients.
- Identify key players and research clients to stimulate opportunities.
- Manage the development, formation, and execution of strategic partnerships and joint venture projects.
- Provide assistance to the Company’s operations in business development and business process improvements.
- To provide value propositions, prepare quotes, leading to the conclusion of sales.
