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Lead Customer Experience Designer

3 weeks ago


Singapore OKRATIN SOLUTIONS PTE. LTD. Full time

**Project Overview**:
**Key Components:
- **Program Management**:design and implement comprehensive programs for developers, including educational initiatives, support systems and incentive schemes. Ensure ecosystem programs effectively attract, educate, retain and nurture developers.
- **Developer Pipeline Optimization**:help optimize the developer journey within the ecosystem, from initial engagement all the way through to evolution into fully-fledged businesses.
- **Relationship Management**:nurture relationships with startup accelerators, incubators, VCs and innovation hubs to identify and attract high-potential developers and startups to the ecosystem as well as provide opportunities and resources to existing ecosystem developers.
- **XFN Work**:collaborate with internal teams, including Product, DevRel, Marketing and BD, to align ecosystem growth efforts with overall company goals and objectives. Provide technical insights and feedback to inform product roadmaps and enhance developer-focused features.
- **Industry Analysis**:stay on top of the latest trends, developments and competitive landscape within the broader ecosystem. Conduct market research, analyze developer needs and pain points, and identify opportunities to optimize growth strategies and improve the developer experience.

**Deliverables**:

- **Comprehensive Developer Programs**:A suite of well-designed programs (educational, support, incentive) launched and implemented to attract, educate, and retain developers.
- **Optimized Developer Journey**:A demonstrably improved developer experience within the ecosystem, with streamlined onboarding, enhanced development tools and resources, and clear pathways for developer success.
- **Strategic Partnerships**:Established and nurtured relationships with key partners that contribute to a robust developer talent pipeline for the ecosystem.
- **Aligned Internal Efforts**:Ecosystem growth initiatives demonstrably aligned with overall company goals, as evidenced by collaborative efforts with internal teams (Product, DevRel, Marketing, BD).
- **Improved Developer Experience Metrics**:Measurable improvements in developer satisfaction, engagement, and productivity within the ecosystem.