Technical Operations Manager

Company Description
**CREATOR OF WORLDS**

Ubisoft’s 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Since opening its doors in 2008, Ubisoft Singapore has become the biggest AAA game development studio in Southeast Asia. The 500-strong studio is home to 35+ different nationalities focused on delivering ambitious gaming experiences to our players. Ubisoft Singapore has been contributing to all the Assassin’s Creed® titles since Assassin’s Creed® II. It innovated within the franchise as the studio behind the naval battle gameplay and water technology in Assassin’s Creed® III, Assassin’s Creed® IV Black Flag® and most recently in Assassin’s Creed® Valhalla. Its expertise in AAA and live operations, combined with a passion for naval gameplay, pushed the team to lead the development of Skull and Bones revealed at E3 in 2017.

**Job Description**:
**YOUR DAILY ADVENTURE**

As a Technical Operations Manager at Ubisoft Singapore, you will oversee and coordinate the live operations of one or many games/projects and ensure the attainment of the objectives set by the the Producer.

**What you'll do**
- Support and ensure the effective coordination of the operations and technical teams.
- Support and coordinate pre-launch operations activities (beta coordination);
- Take part in developing the launch plan and coordinate execution.
- Effectively communicate with teams so that they are informed of ongoing projects (advancement and direction).
- Help define the scope of the project and deliverables by estimating the impact in terms of workload and resources.
- Implement problem-solving processes with internal partners (GNS, TG, development teams, etc.).
- Ensure that priorities are managed and respected according to the plan set out with the producer and online operations director.
- Ensure that teams have the technical support required to work effectively (in collaboration with internal partners: GNS, TG, etc.).
- Report on the advancement of the deliverables (planned versus actual) to the team, producer and online operations director and address any gaps.
- Ensure clear communications and effective coordination with internal and external service providers (SFO, online services, etc.).
- Mobilize the team by regularly assessing team morale, determine the cause(s) of any issues and implement relevant solutions.
- Coach team members in their work to foster their development in their current position or in view of their career perspectives.
- Carry out and validate performance assessments and set team objectives.
- Determine and manage poorly performing team members and interpersonal conflicts.
- Help set out development activities (training, COOP. etc.) for team members.
- Approve time sheets and manage team members’ absences and vacation time.

**Qualifications**:
**What You Bring**
- Experience in team & project management, and live operations experience;
- Online/mobile game development experience is an asset;
- Extensive technical knowledge of deployment tools and databases;
- Ability to manage time and priorities;
- Resourcefulness in problem-solving;
- Ability to adapt to different types of personalities;
- Courageous management;
- Good sense of judgment, listening skills, and transparency.
- Interest in gaming

Additional Information
**What You Will Enjoy**

**JOIN THE SQUAD**

Making games is serious business, but it's very important for us to have fun while creating awesome worlds so that we can convey the same sense of joy to millions of players in the world.

Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come.

Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.