Technical Officer
2 weeks ago
**What You'll Do**:
- Manage meter replacement contracts for Elect Meters
- Ensure that day-to-day contract operations run smoothly
- Identify end-of-life meters for replacement, inclusive of conducting meter site survey
- Perform planning and scheduling of jobs for contractors, ensuring contractors execute the work as planned.
- Preparation of meter replacement notices. This includes prepare/send notification letters via Toppan to customers, printing of lift lobby notices.
- Assign jobs to contractors/field workers accounts in WWMS portal
- Perform ad hoc on-site meter replacement of electricity meters when required
- Attend to customers' queries / feedbacks / complaints related to meter replacement issues timely and professionally. Efficiently assign contractors/staff to perform 1st level troubleshooting when required
- Manage issuance and collection of new meters at SP store
- Ensure scraping of end-of-life meters at SP authorized vendor are done correctly
- Assist to diagnose errors related to metering works and suggest proper improvements
- Perform investigation and report of incidences related to meter replacement work
- Required to drive as per job demands.
**What You'll Need**:
- Possess background in electrical discipline; related hands-on experience would be preferred
- Possess positive learning attitude and excellent customer service mindset
- Can commit to perform work after office hours and/or public holidays when required
- Experience in past customer service / field support roles would be an advantage
- Possession of mínimal Class 3 driving license with no past records of traffic offences
- Able to demonstrate leadership / man-management skills
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