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Executive, Travel Consultant

2 weeks ago

Singapore UOB Travel Planners PL Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The **Retail** function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

**Personal Financial Services**
We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

**Responsibilities**:

- Central Fulfillment Services and Operations - Travel Planners is responsible for providing administrative and operational support to ensure customers' needs are met, in line with service level agreements and Standard Operating Procedures.
- Assists in processing of ticket issuance and other product related issuance, coordinates payment and confirmation between multiple parties/systems and provides administrative support.
- Provides liaison and coordination support between vendors, operators and other stakeholders. May manage online / wholesales / internal hotlines and support wholesale or online fulfillment.

**Job Requirements**:

- GCE “O”/”A” level
- IATA /UTFTAA is an advantage
- Minimum 5 years in corporate travel industry
- Good knowledge of ticketing & fare construction
- Pleasant and sales-oriented
- Able to withstand work pressure and handle difficult situation
- Good command of spoken and written English; excellent telephone manners & good time management
- Strong teamwork, inter-personal skill and a positive customer focused attitude

**Be a part of UOB Family**: