Testing Manager

7 days ago

Singapore IKIGAI ENABLERS PTE. LTD. Full time

**Key Responsibilities**
- Overall accountable and responsible for delivery of testing services across the programme or project/s
- Manage and oversee the day-to-day delivery of test services through appointed vendors
- Drive and collaborate with test service providers and relevant stakeholders to plan all testing related deliveries for the programme or project/s
- Works with the testing service providers and relevant stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers artefacts for the testing service delivery
- Coordinates with the test governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits
- Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan
- Act as the first point of escalation for any issues raised by stakeholders on testing service providers
- Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the programme or project/s
- Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the TCoE team

**Requirements**:

- Bachelor’s Degree or Master’s degree in computer engineering or related field
- Proven working experience in test delivery or equivalent role with at least 5+ years relevant experience in large and complex organisations
- Understanding of front, middle and back office operations, finance and accounting. Experience and management of at least one Front to Back implementation within a large services organization
- Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies
- Proven, successful track record of managing shared IT service development and/ or IT testing services
- Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
- Strong attention to details, excellent analytical and problem solving skills
- Experience in managing multi-cultural, diverse, direct and virtual teams

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