Assistant Facilities Manager

JLL supports the Whole You, personally and professionally.

Assistant Facilities Manager
Work Dynamics - Integrated Facilities Management

Overall
Manage and ensure all Soft services are well maintained by term-contractor

Collaborates with management ensuring operations teams are aware of changes

Prepare delivery service reports.

Manage and ensure costing from vendors for ad-hoc work services. This includes constant updating of status and closely monitoring its progress.

Create and present status reports, perform request fulfillment to register customer requests.

Participate and support both the internal and external audit.

Oversee and attend to all feedback and incident management related to soft services.

Manage, monitor and ensure all works are carried out by term-contractor according to plan

Vendor management

Any other function necessary for effective operations of the Properties or as directed by management

Maintenance contract period tracking
Effectively and efficiently manage the operations budget and expenditures
Ensure an appropriate maintenance regime is established for all soft services equipment, including cleaning, building works and horticulture
Manages team to work safely, effectively and with high regard to human error avoidance
Manage facility maintenance work, including monitoring and control to ensure completion within time and cost objectives
Vendor management/monitoring vendor performance.

Service Improvement
Be passionate about the quality and quantity of services being provided by the Operations team and continuously strive to improve our Customer Experience.
Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
Ensures correct processes are followed and all documentation is complete

Incident Management
Assists with root cause analysis and incident resolution
Effectively communicates and coordinates activities and on-site staff during an incident
Ensure proper tools, maintenance and support agreements are in place for the technicians to identify, troubleshoot, diagnose and repair hardware in a safe manner. Be innovative at driving automation where applicable and beneficial to operations.
Ensure staff provides timely diagnosis of problems and events and provides follow-up or escalations when necessary. Acts as liaison to other departments to resolve issues when necessary.
Manage outages, driving and coordinating calls, escalation and notifications to all teams and external stakeholders.
Keep users informed about their Incidents’ status at agreed intervals

Customer Management
Assesses customer feedback and makes necessary improvements, identifying and analyzing issues, and works on eliminating bottlenecks.
Builds a personal relationship with key client staff.
Take timely and made good decision in managing customer’s expectations well in time of unforeseen crisis in area of facilities management.
Plays a vital role in creating long-term service delivery continual improvement, customer relationships, and ensuring the highest level of operational service delivery.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.