Senior Product Solution Architect

2 weeks ago

Singapore TENCENT CLOUD INTERNATIONAL PTE. LTD. Full time

**Responsibilities**
- Act as the product expert for Tencent Cloud's TRTC (Real-Time Communication) products, working closely with the sales and pre-sales teams to understand client requirements and deliver tailored solutions. Provide technical support for client PoC (Proof of Concept) verifications and drive revenue growth through professional TRTC solutions.
- Collaborate with clients to analyze their real-time communication needs, develop customized solutions, and present proposals that highlight the value of Tencent Cloud TRTC products in achieving their business goals.
- Design and organize TRTC solutions for various industry use cases, aligning customer needs with Tencent Cloud’s product capabilities. Pass valuable product feedback and customer requirements to the backend product development team to improve solutions.
- Partner with channel and marketing teams to empower Tencent Cloud ecosystem partners through training, technical support, and enablement activities.
- Represent Tencent Cloud in public-facing events, including webinars, conferences, and customer workshops. Share product capabilities, industry insights, and best practices to enhance the influence and adoption of TRTC products.

**Requirements**:

- Bachelor’s degree in Computer Science or its equivalents.
- More than 8 years of extensive experience in technical support, solution-related roles, and pre-sales within the public cloud RTC domain, demonstrating exceptional commercial acumen and effective sales guidance.
- Solid knowledge of real-time communication and media technologies, such as live broadcasting, encoding/decoding, and network transmission protocols.
- Fluent in both English and Chinese Mandarin, with the ability to articulate and write complex technical solutions effectively at C-Suite levels.
- Strong problem-solving skills and the ability to translate customer requirements into effective technical solutions.
- Capable of managing high-pressure work environments with ease, exhibiting superior coordination and interpersonal communication skills.
- Significant experience and a deep understanding of vertical industries are preferred.

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