Software Engineer

**About Toku***:
At Toku, we create **enterprise cloud communications** and **customer engagement solutions** to reimagine customer experiences for enterprises. We provide an **end-to-end approach** to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with **mission-critical cloud communication solutions**. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity and global reach to serve the diverse needs of enterprises.

**About the Role***:
As Toku continues creating momentum for its products in the APAC region and helping customers with their communications needs, we are looking for a **Senior Software Engineer** with strong **backend engineering expertise and full-stack capabilities** to ensure the high quality and reliability of our cutting-edge contact center and unified communication platforms, and contribute to the seamless delivery of exceptional customer experiences.

This is an **impactful position during a growth phase** for the business. You will be instrumental in **shaping new processes, bringing new ideas and selecting tools** in a collaborative and highly visible team environment. You will thrive in this role if you have a passion for quality, an eye for detail, and the experience to help excel a growing Engineering function to the next level.

**What you will be doing**:
As a **Senior Software Engineer**, you will collaborate with stakeholders across the organization. Your primary focus will be on **architecting and developing robust backend services and APIs**, with the ability(but not must) to contribute to **React-based frontend experiences** when needed. You'll be **taking ownership of end-to-end feature development** while leading technical initiatives and designing scalable cloud-native solutions.

At Toku Engineering, competence is defined across **five axes** to guide performance evaluations and individual growth, describing expected behaviors that contribute to overall success. The Senior Software Engineer role profile is structured around these five axes:
**Delivery**:
This axis refers to the **reliability in delivering impactful results** across various scopes, including tasks, features, projects, initiatives, teams and the organization. For a Senior Software Engineer, this involves:

- ** Designing and implementing robust backend systems and APIs** using Go, Python and TypeScript, ensuring they are scalable, secure, and maintainable.
- ** Architecting cloud-native solutions** on AWS, leveraging services like Lambda, API Gateway, DocumentDB, S3, and other serverless technologies.
- Leading the **end-to-end development process**, from initial backend design to deployment and monitoring in production environments.
- ** Building and maintaining RESTful APIs and event-driven systems** that power our communication platform.
- Proactively **identifying bottlenecks** and implementing solutions to improve the performance and scalability of our backend services.
- ** Contributing to React-based frontend development** when full-stack capabilities are needed for feature completion.
- Utilizing **monitoring tools and analytics** to track system performance and make data-driven improvements.
- ** Managing your workload effectively**, delivering projects on time while maintaining high quality and meeting project requirements.
- ** Communicating progress, challenges, and updates clearly** with stakeholders to ensure alignment and transparency.
- Implementing **clean, scalable, and well-documented code** with strong emphasis on backend architecture and API design.

**Strategic Alignment**:
This involves the **ability to prioritize work and influence goals and direction** for oneself, the team and the organization. In the Senior Software Engineer role, this means:

- Utilizing **Go, Python and TypeScript** to build and maintain our core backend services, ensuring alignment with the company's technical direction.
- ** Architecting microservices and serverless solutions** on AWS that support the scalability and flexibility of our communication platform.
- Continuously **monitoring and evaluating emerging backend technologies** and cloud-native best practices, particularly in areas like serverless computing, microservices, and API design.
- ** Leading backend architecture decisions** and proposing solutions that align with our strategic goals around performance, scalability, and reliability.
- Advocating for the adoption of **backend engineering best practices**, including clean architecture, test-driven development, and robust API design.
- ** Championing cloud-first approaches** and serverless architectures that optimize for cost and performance.
- Aligning technical execution with the company's broader goals around **scalability, reliability, and continuous innovation**.
- Proposing and implementing **backend architectural improvements** that future-proof our platform.

**Talent*