Tech Refresh Engineer L1

Experience of Windows 10 and Microsoft Outlook Client - Clear Spoken & Written English. - experience providing desktop remote support - Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages - Demonstrate knowledge in the support of workstations, and...

Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills) - Lead the monitoring services (Network, Tools, Servers, etc.) - Work with team members to ensure on-boarding, adoption and maintenance of the tools - To use monitoring tools - Work with incident, problem and change managers to...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

**Responsibilities**: - Responsible for Network related incident and change management - Responsible for the commission, de-commissioning and tech refresh of network devices - Facilitate in problem solving and collaboration - Manage the smooth delivery of network operations in accordance with stipulated Service Level Agreements - Provide firmware updates...

2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.Exposure to JCL, COBOL, VSAM, CICS is a must.Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open TechnologiesFamiliarity with...

**Responsibilities**: - Incident Management: - Respond to escalated incidents from L1 support, providing timely and effective resolution. - Diagnose and troubleshoot complex technical problems across various technologies. - Perform root cause analysis to prevent recurring incidents. - Document incident resolution steps and maintain knowledge base...

**Shift Type: 12 Hrs rotational shift (Including Night Shift) Shift Timing: 8:00 AM to 8:00 PM & 8:00 PM to 8:00 AM.** Knowledge on datacentre operations. DC Enviornmet check Like temparature etc. L1 Health check for all DC IT Equipments (like Server/network) hardware etc. Rack management Perform power verification, power cycling of equipment Assist on...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...