Studio Manager

We are looking for the right person with the right attitude to join the River Valley Studio at:
**15 Mohamed Sultan Road 238964.**:
**Who we are**:
While predominantly a pilates studio, FitNut Loft includes strength training, nutrition coaching and other modalities in order to help our clients achieve their health and fitness goals.

Our first studio is based in Pandan Valley and we have recently opened our second studio in the River Valley area.

FitNut Loft helps women as they age - so that they can:

- Live beautiful long lives for decades to come.
- Be independent and not have to rely on anyone to do things.
- Be happier and more confident with their lives and bodies.

Our mission is to help 10,000 women live happier, healthier lives.

**MISSION**:
Lead and develop the team to achieve business performance targets.

**OUTCOMES (KPIs)**:

- Revenue and Profit - Execute business plan to hit revenue and profit targets
- Total number of clients - Achieve 95% retention rate
- Marketing & Lead Generation Strategy - Marketing strategy and plan to hit lead targets is clear and executed 100%
- Recruit, hire and develop team - All key seats are hired and 85% of team members are hitting performance targets

**COMPETENCIES**:
**Enthusiasm**:
Exhibits passion and excitement with clients, staff, strategic alliances and upper management. Has a can-do attitude.

**Work Ethics**:
Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

**Flexible and Adaptable**:
Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.

**Communication**:
Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication.

**High Standards**:
Expectation for yourself and team performance is to continue to strive (& achieve) excellence.

**Openness to criticism and ideas**:
Often solicits feedback and reacts calmly to criticism or negative feedback.

**Teamwork**:
Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

**Persuasion**:
Able to convince others to pursue a course of action.

**POSITION REQUIREMENTS**:

- Minimum 1 year in managing a fitness studio
- Proven skills in growth and development in a fitness business
- Incredibly well organised with attention to detail
- Wanting a long term career in the industry
- Experience with software management
- Experience with budget, cash flow and accurate financial reporting
- Ability to manage and inspire a team
- Very comfortable speaking in public and networking with people

**TASKS**:
**Overall job duties**:

- Responsible for achieving all financial targets set for FitNut Loft River Valley.
- Responsible for hitting all lead generation and conversion targets through the use of marketing campaigns, software and social media.
- Ensure compliance with company and government policies
- Review and approve all training procedures (for new staff or existing staff for training)
- Monthly reviews of client progress
- Keep track of studio capacity
- Supervise sales and marketing coordination
- Supervise administrative people
- Responsible for all sales/front desk training
- Responsible for all number tracking (renewals, etc.)
- Staff coordination and communication flow
- Responsible for compliance of staff in operational procedures
- Review all client contact information
- Hiring staff
- Ensuring continued staff development and training
- Coordinate and communicate with the Owner / General Manager / CEO.

**DAILY**:

- Open and close studio (if first/last one in) ready for clients.
- Check the booking system to check for sign ups and waitlists.
- Answer all enquiries from clients
- Check Tasks app for jobs that need to be done.
- Communicate with staff via Slack
- Front desk duties while at studio (greeting clients, taking enquiries from walk ins)
- Conducting pre-quals & knowing sales methodology

**WEEKLY**:

- Run the weekly Team Meetings
- Run weekly Performance Development interviews with all staff
- Attend weekly Performance Development Interview with General Manager
- Booking management software - check attendance, interactions, membership payments in order to know client’s full history
- Reach out to absent clients
- Schedule renewal meetings with clients for sales Team
- Update Scoreboard for clients at risk; update renewal dates.

**MONTHLY**:

- Organise client events
- Organise voting of Client of the Month, and wow-ing the client with this accolade.
- Conduct client exit interviews
- Using Canva to redesign posters, cards, documents
- Assign and supervise Assistant with a variety of tasks
- Update notes of all clients in lead management software
- Payroll & HR issues

**QUARTERLY**:

- Complete SWOT Analysis
- Attend Quarterly Team meetings

**ANNUAL**:

- Maintain First Aid & CPR.
- Attend Annual performance review meeting

**AD-