Mobile Repair Technician

1 week ago

Singapore MAC.INFINITY PTE. LTD. Full time

**Job Title**: Customer Service Repair Technician for smartphones, tablets, and computers

**Job Purpose**:Serves customers by diagnosing, troubleshooting, and repairing devices while ensuring customer satisfaction

**Basic Qualifications**:

- Outstanding customer service skills
- Strong interest in technology
- No device repair experience is necessary because we provide on-the-job training and guidance
- Excellent technical, problem solving, and analytic skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Ability to work well in team environment
- Availability to work flexible hours, including weekends and holidays

**Tasks and Responsibilities**:

- Diagnose, troubleshoot, and repair devices
- Provide recommendations for problem resolution
- Explain complex technical issues to customers in a non-technical, simple to understand manner
- Provide repair and replacement estimates to customers
- Ensure that all repairs meet or exceed Mac.Infinity quality standards
- Greet customers in a friendly manner and maintain a positive work environment
- Answer phone calls to the store with a professional, courteous and friendly demeanor
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
- Keep track of all devices and inventory while safeguarding all store stock
- Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
- Maintain the cleanliness and professional appearance of the store

**Benefits**
- Full training will be provided to upgrade skills
- Commission + Monthly sales target Bonus
- Annually leave
- Medical benefits
- AWS

conatct 92371529

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