Senior Claims Adjuster

1 week ago

Singapore Canopius Full time

**Purpose of the role**:
You will have the opportunity to work in a world-class organisation where you will proactively assess and adjust claims, arising out of business written in Singapore in a professional, timely and fair manner. You will deliver excellent customer service to both our internal and external customers “to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market”, always demonstrating and upholding the Canopius claims values.

**Main Responsibilities**:

- Assess claims in accordance with the policy terms and conditions; and where potential coverage issue is identified, obtain full details prior to reaching a firm decision on policy coverage
- Ensure adequate financial provisions, in accordance with the Canopius Reserving Philosophy for every responsible claim allocated
- Ensure all claims handled within authority limits and in line with Canopius claims standards, procedures, and guidelines and seek authority for claims exceeding authority limits
- Manage communications and interaction across stakeholders such as Underwriters and Actuaries with clear, comprehensive, and meaningful notes recorded on the claims management system
- Review the actual versus expected ahead of tracking and quarterly meetings as well as discussing claims trends which may impact profitability with Claims Manager
- In the event of any customer dissatisfaction, adhering to the Canopius Complaints Process
- Horizon scanning - keep abreast of matters likely to impact your claims portfolio or relevant sectors and sharing information with your Claims Manager and Divisional Head of Claims.
- Provide high quality narratives for the weekly movement and divisional claims reports

**Main Responsibilities**:

- Strong/Expert knowledge of coverages, benefits, and exclusions of Marine Hull.
- Experiences in handling other classes of business such as Cargo, Property, Construction, Engineering, Energy, Accident & Health will be an added advantage.

**Competencies and Qualities**:

- Technical competency and expertise with a desire for excellence.
- Excellent communication skills both written and verbal.
- Acting with honesty, integrity, and fairness always.
- Willingness to take responsibility and accountability.
- Demonstrate commitment to the organisation, the team, and your role.

**About Canopius**
- Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda._
- _
- At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results._
- Canopius Singapore operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected._
- We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. Canopius’ market-leading proposition offers financial, physical, social and psychological health and wellbeing benefits to ensure we create a working experience which gives_ _everyone the freedom to do their best work._

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