Operations Director The Lo

2 weeks ago

Singapore The Lo & Behold Group Full time

The Lo & Behold Group is a hospitality company that creates, owns and operates a series of timeless, thought-provoking concepts, each with a unique story and a distinct perspective on the cultural-culinary landscape.

As a Operations Director of The Lo and Behold Group, you will oversee and lead business and people outcomes of multiple venues within the group.

Key areas of responsibilities - include but are not limited to:
**General Management**
- Driving the overall operational and business performance
- Develop clear team structures with specific Areas of Responsibility (AOR) and Directly Responsible Individual (DRI) mapping
- Work with the Board to develop goals (commercial and non-commercial) for each venue with clear Objectives and Key Results (OKRs)
- Lead the teams to achieve the OKRs set out for the venue
- Set and communicate clear operating standards
- Ensure that the teams execute based on these operating standards
- Ensures team alignment with the venue’s and group’s mission and values
- Ensure quality, operating, and hygiene standards are met
- Monitor venue adherence to all licensing laws regarding the service of food and beverage, public and employee safety while in compliance with local food safety standards

**Talent & Financial Management**
- Drive the annual planning and budgeting process and ensure that the budget is achieved
- Own the overall Profit and Loss statement of the venue
- Analyse POS reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools
- Conceptualizing staff development plans according to the needs of the business
- Determine staffing requirements, interview, hire, and train new employees, or oversee the administrative processes
- Implementing training strategies for the venue with the support of the Talent Team
- Work with the Talent Team regarding employee movements and performance feedback

**Strategy and business development**
- Develop and execute on the growth strategy for the business
- Develop the operational playbook for local and overseas expansion including service standards, SOPs, design guidelines, brand guidelines, etc.
- Cultivate and maintain relationships with key business partners
- Lead the opening of new venues (local and overseas)

Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore’s lifestyle and hospitality landscape.
Whether we’re building Singapore’s first rooftop bar from ground-up, or ironing out the creases of Asia’s top fine-dining restaurant, all that we do comes down to one thing: People. We’ve found that when we design for people and create magical experiences in the process, we’re able to bring out the best of a city. Its people, their purpose and places.
The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality.

**Job Type**: fulltime

Education: Bachelor's degree

Work location: On-site

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