Care Coordinator

1 week ago

Singapore i-Kare Pte Ltd Full time

**At iKare we believe that when it comes to caring for your loved ones, there’s no place like home. We have a home care vacancy in Singapore, and are always looking for vibrant, dedicated individuals to join the iKare team. Help us transform the landscape of the home caregiving industry. If this resonates with you, we’d love to talk to you about taking your next step towards a fulfilling caregiving career with us.**

The Care Coordinator will be responsible for assigning, monitoring, and organizing cases for the company. You will ensure that the relevant team is up-to-date with case information and collaborate with the Care Recipients’ families to share information effectively; directly involved in the lives of their clients, providing resources and assistance. The role also requires the ability to multi-task in a dynamic environment and excellent negotiation skills.
- Responsibilities- Attending to inquiries and contacting potential clients via phone calls to identify their needs, and provide information about iKare’s products and services.
- Coordinate and facilitate care for the Care Recipients thoroughly through the as-sessment, evaluation, planning, and implementation.
- Build rapport and work collaboratively with the Care Recipient’s fami-ly/Physician/Nurses/respective Care team member to personalise the care plan and high-quality care for the Care Recipients.
- Coordination in the home visits/session schedules for the Care team member/Nurse and Client.
- Communicate the Care Recipient’s needs and care to the respective Care team member and follow up accordingly.
- Document and maintain assessments, plans and outcomes promptly and accurately to the team and update the relevant system.
- Conduct regular follow-ups with the Care team and Care Recipients’ families to evalu-ate progress, promote continuity of care, and ensure improved health outcomes.
- Linking Care Recipients’ family to social services programs and entitlements such as transportation assistance, government subsidies and other related information.
- Coordinate and handle clients’ service agreements/payments-related and invoices with the Finance team.
- Participating and assisting in company events/fairs/education talks/training work-shops
- Any other duties as may be assigned from time to time.
- Maintain effective service in line with the company’s corporate image.
- Company’s Grooming Standard
- Standard Operation Procedures
- Departmental Policies
- Corporate Policies

**Requirements**:

- Minimum of 5 years of experience in healthcare, social services, or the hospitality sector.
- Degree in Psychology, counselling, social work, nursing, or a related discipline with relevant work experience.
- Excellent interpersonal and written communication skills.
- Self-directed individual with excellent social skills and the ability to network with a wide range of professionals.
- Problem-solving abilities.
- Must be a team player with a passion for patient care, willingness to learn, and the ability to contribute to the team.

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