Avp, Technology Governance

The Technology Governance & Control Team is a key IT Team providing IT Technology Governance and Control oversight on the IT System Development and Service Management, IT Operations, and IT Support and Control functions of SMBC in Singapore.

The Technology Governance & Control Team is a key IT Team providing IT Technology Governance and Control oversight on the IT System Development and Service Management, IT Operations, and IT Support and Control functions of SMBC in Singapore.

**Responsibilities**:

- Key member in the IT Technology Governance Team to enhance the overall IT Technology Governance and Quality Assurance (QA) & Control framework.
- Develop, implement and maintain the relevant IT Technology framework and its underlying Policies and Processes (inclusive of process implementation and tools development) for Singapore Branch and across APAC Branches.
- Establish and upkeep the set of IT Technology policies and procedure manuals that are in line with regulatory requirements (e.g., MAS TRMG, BNM RMIT) where they are timely reviewed and updated for its relevancy.
- Liaise and work with APAC branches on the standardization of processes and procedure and perform review of APAC Branches’ IT related documents such as Procedure Manuals and Guidelines.
- Provide leadership and guidance to the technology teams to ensure that they comply to the Bank's IT Technology policies and procedures and implement support initiatives to strengthen the overall governance framework.
- Drive the rollout of the APAC IT Service Management/Asset Management (ITSM/ITAM) strategic plan with the overall deployment of ServiceNow SaaS platform as our strategic digitalization platform for ITSM & ITAM across Singapore and APAC Branches.
- Drive the expected operational performance of key Outsourcing Service Providers via practical review of their performance, KPIs and their underlying Outsourcing contracts.
- Implement IT Technology Governance and Controls on digitalized platform (e.g. ServiceNow and JIRA) for better productivity, better controls and higher efficiency.
- Provide quality IT Audit supports to relevant Business Units and IT Audits.

**Job Requirements**
- Bachelor’s degree in IT or equivalent with min. 10 years of working experience with good knowledge and experience in IT Governance and Control function, preferably within the Financial Services sector.
- Strong leadership and people management skills, with experience in managing teams responsible for IT Technology Governance framework and the relevant governance functions.
- Subject Matter Expert on IT Technology Government framework and the overall framework's management and implementation.
- Ability to identify the risk within process and develop control checks to ascertain the controls implemented are effective.
- Ability to work collaboratively with stakeholders at all levels of the organization (e.g., between HQ, APAC branches and Singapore teams)
- Good working knowledge of relevant industry standards and understanding of industry trends and products.
- Proven ability to understand, identify, analyse and communicate clearly the operational risks within processes.
- Good understanding of the overall System Development and Operational processes within the financial services industry.
- Strong decision-making skills, with the ability to demonstrate sound judgement.
- A structured and logical approach to work.
- Strong problem solving and numerical skills.
- Ability to manage large workloads and tight deadlines and prioritize accordingly.
- Experience in IT Governance Reviews, Controls Testing and Assurance, and delivery of relevant IT Governance and Quality Assurance training.
- Excellent communication, presentation and interpersonal skills.
- Working experience on JIRA (workflow management system) and ServiceNow (ITSM/ITAM) is strongly preferred.