Enterprise Support Tech

1 week ago

Singapore Facebook App Full time

**Enterprise Support Tech Responsibilities**:

- Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved.
- Utilize excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of IT procedures, products, and services.
- Using performance reporting and user analysis to identify appropriate user training initiatives to ensure the highest levels of knowledge and adoption of technology in relation to the software and systems that Meta utilize.
- Act as a stakeholder for driving enhancements and improving support for all IT
- Drive internal communication and priority within the business and Meta headquarters to ensure consistency across the Enterprise Engineering Organization.
- Project manage specific IT components related to operational goals (new offices, office relocations, mergers & acquisitions)
- Proficient in new product / service releases and stay on the forefront of emerging industry practices
- Ability to provide engaging, informative, well-organized evidential feedback where required
- Observe and comply with Meta's policies and procedures for Health and Safety at Work and Equality and Diversity. Continually promote equal opportunities, health and safety and customer care in compliance with organisational aims and objectives.
- Work proficiently with mínimal daily guidance.

**Minimum Qualifications**:

- Dedicated and passionate about growing & scaling an IT organization, keeping pace with Meta’s explosive growth
- Experience problem-solving technologically complex issues
- Experience translating business and technical needs across region and driving solution delivery
- Experience with handling prioritization on time sensitive problems and escalations within corporate environments
- 4+ years of experience in support and troubleshooting Windows & Mac OS platforms (Mac OSX 10.7+, Windows 7 or above) including mobile devices running Apple iOS & Android mobile operating systems
- Experience in adapting to shifting organizational structures and matrix reporting with focus on driving support services
- Experience working within a progressive IT support organization and experience providing remote support with world-class customer service and interaction skills
- 4+ years of experience in supporting one or more IT infrastructure area such as Networking, Active Directory, LDAP, DB fundamentals, backup/storage

**Preferred Qualifications**:

- Bachelors Degree in Tech

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