Customer Sales Consultant

6 hours ago

Singapore FWD SINGAPORE PTE. LTD. Full time

**PURPOSE**

Promote the image of the company by providing and delivering competent, efficient and quality customer services at service standard levels above the peers in the market.

**KEY ACCOUNTABILITIES**
- Make outbound Calls to customers to promote Company products and achieve set target by TL
- Call customers from daily assigned leads to sell company products
- Share promotions /benefits/features of plans that customer might need assistance in
- Ask relevant questions to understand and assess customer needs to decide on the products to cross-sell/upsell to customers Ensure accurate data entry of call results in CRM Be the first point of contact when customer calls in (Inbound)
- Able to assist customer by checking in CRM on the details
- Intercept and respond to customer complaints or concerns with products /systems /etc and seek to resolve the problem by escalating to the relevant department after attempting to understand the scenario from the customer
- Develop relationship with customers to maximise Renewal/Retention and Sales Potential and to ensure total customer satisfaction.

**QUALIFICATIONS / EXPERIENCE**
- GCE ‘O’ Level / Diploma holder
- At least 1 - 3 years of experience in the front line customer service/sales support function preferably in general or life or both insurance industry
- Preferably possess relevant insurance certifications

**KNOWLEDGE, SKILLS & ABILITY**
- Excellent verbal and written communication skills
- Able to handle multiple tasks simultaneously
- Work as a team member in a team environment
- Familiar with a wide range of personal insurance products
- Proficiency in MS Office skills and generally tech-savvy
- Positive and driven work attitude
- Able to work independently and within a team

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