Director (D), Loyalty Product Solutioning and Delivery

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
**Job Description** Team Summary**

The **Loyalty and Engagement Solutions team** is part of Visa’s Value-Added Services division, serving the Asia Pacific region. The team delivers superior loyalty solutions to meet the objectives of Visa’s clients, including card issuers and merchants, by creating engaging value propositions for digitally enabled consumers and driving Visa’s preference.

The **Product Solution**ing** and Delivery Director** role, focusing on Loyalty and Engagement Solutions, is a crucial member of our Issuing Solutions Loyalty & Engagement team, serving the Asia Pacific region. This role primarily leading solution designing and development of existing and new products for our Asia Pacific clients supporting the Loyalty Product Sales team in providing top-tier loyalty solutions, positioning Visa as a key partner and facilitator of captivating value propositions for digitally savvy consumers.

Success in this role demands a diverse skill set, including product knowledge, strong communication skills, relationship management, program management, strong data-driven capabilities, and the aptitude to work cohesively with a team of specialists and cross-functional partners to meet business objectives and revenue goals.

**What a**Product Solution**ing** and Delivery Director** **in Asia Pacific region does at Visa**:
The Director should be able to hold and facilitate technical discussions with both internal and Client technology stakeholders and advocate for the most effective and efficient technical architecture and implementation methodologies to expedite product delivery, as well as strong commercial understanding.

The Director will need to be highly collaborative, possess strong program management experience and will need to be experienced in working across markets, cultures and areas of specialism within Visa and client organizations.
- Lead designing of loyalty solutions for new client opportunities by deeply understanding client needs and be able to articulate the solutions at the commercial and technical level
- Drive roadmap of enhancements across loyalty solutions with Hub and Market teams to for the AP region
- Advocate for and drive development of new features and platform improvements with Global and Regional Product owners through a deep understanding of market requirements and a keen sense of commercially successful outcomes.
- Establish repeatable and scalable delivery processes to customer engagement solutions, encompassing the understanding of clients’ innovation agendas and unique needs for loyalty solutions
- Collaborate with Product sales to create awareness and excitement for new technology innovations and user experiences related to customer experience and loyalty
- Lead the delivery of projects through to successful completion, with oversight
- Lead and manage Technology vendor partnerships to facilitate enhanced platform capabilities to further Visa loyalty capabilities
- Manage project status, issues and risks along with project change requests, project priorities, and project trade-offs.
- Pitch and support engagements with clients and partners to ideate innovative concepts and solutions to bring ideas to fruition, requiring a clear understanding of Visa’s existing capabilities and market opportunities to develop the best solutions for deeper customer engagement
- Support team compliance with quality, security, operational resilience, and other non-functional requirements

**Why this is important to Visa**

Loyalty and Engagement Solutions has been tracking significant double-digit growth in revenue with increasing demands from clients across Asia Pacific. These solutions also drive Visa’s preference, contributing to Visa’s payment volume. Visa’s Loyalty and Engagement Solutions provide consumers with the most rewarding experiences and offer clients the best methods to drive activation, engagement, and retention.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
**Qualifications**
What you will need:

- Minimum 12+ years of experience in payments product management, payment process