Assistant Outlet Manager, Skai

**ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD**

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues

We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of Asia’s largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we’d love to hear from you

**Assistant Oulet Manager, Skai**

**Summary of Responsibilities**:
The main responsibilities and tasks of this position are as listed below, but not limited to these:

- Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
- Monitor the reservation status and communicate with culinary team
- Plan and control manning to meet business needs and according to budget
- Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period
- Control outsource labour supply, casual labour and overtime
- Communicate with team during daily briefings and conduct monthly department meetings
- Ensure and conduct regular training and re-training when needed
- Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
- Ensure hygiene and food safety compliance in the outlet and related areas
- Lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
- Lead a Heartist® approach to guest experience/service with the F&B team
- Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
- Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
- Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
- Focus on the dining experience for LCAH members
- Implement, monitor, train and maintain control measures to impact food costs, beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
- Plan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet
- Interpret financial reports: create and implement plans or promotion to improve profits for the outlet
- Compile financial data and use the data to coach the service team how to use suggestive selling to improve the overall financial performance
- Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
- Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
- Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
- Drive consistent service and process improvement, be entrepreneurial
- Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles
- Interface the needs/requirements of other departments with the F&B Service : Laundry, Property Maintenance, Sales & Marketing, Engineering, Front Office, Security, Finance, T&C and Culinary
- Provide a level of Safety & Security for all colleagues
- Develop own knowledge and skills to grow as a business partner and leader.

**Qualifications**:

- Minimum 2 years in F&B restaurant management position
- Experience in similar size/style of 5* hotel
- Diploma in Hospitality Management
- Leadership / People management
- Good interpersonal and communication skills
- Able to work under pressure and independently
- Good interpersonal skills with ability to communicate with guests and all levels of employees
- Service oriented with an eye for details
- Strong computer skills and proficient in Microsoft Office-Words & Excel
- Strong problem solving and decision making skills
- Effective conflict management skills, respecting a diverse, multi-cultural environment
- Can use sensitivity and discretion in supporting guest needs
- Leads to constantly improve the guest service experience and team performance
- Leadership skills developed - collaborative, enabling, and entrepreneurial
- Career focused, wanting to grow and develop, self-driven

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and what we really hope to achieve is to attract, recr