Incident Analyst, Trust

Responsibilities
About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

About the team
The Incident Management (IM) organisation aims to ensure the safety of our users on the platform by responding to varying levels of escalations. The Incident Analyst (IA) team which is a sub-pillar team under IM takes on a two-pronged approach to ensure the platform is safe for consumption by not only reacting to emergent situations but also taking a proactive stance on investigation-related matters. The team acts as a vital bridge between teams, coordinating and managing unexpected risks and ensuring internal escalations are handled accordingly.

**Responsibilities**:

- You will reconcile escalations by responding to and resolving diverse content safety risks and closing the loop with relevant investigations for those incidents; At times, be flexible with global working hours and operating on certain weekends
- You will improve emergency response mechanisms while monitoring the reactive speed and quality to ensure better implementation of emergent action plans;
- You will exercise strong multitasking ability to manage competing priorities seamlessly across teams
- You will master various back-end data systems to ensure safety issues are handled effectively;
- You will summarize and compile analytical, retrospective, or data-type investigation-related reports;
- You will participate in projects to proactively improve the quality of back-end systems and processes;
- You will collaborate with global cross-functional teams to respond to issues, and communicate with relevant stakeholders.

**Qualifications**:
Minimum Qualifications
- You come with a Bachelor's degree and a minimum of two-year work experience, preferably in internet content safety and/or risk management;
- You have the ability to work effectively under high pressure, with strong interpersonal and communication skills to engage with different teams;
- You possess an aptitude for numbers and quantitative skills, with knowledge of social media content and sensitivity to safety issues;
- You pay good attention to detail, are a self-starter with a positive attitude;
- You are fluent in speaking/reading/writing English.

Preferred Qualifications
- You have previous experience working in a Trust & Safety environment or risk management would be advantageous;
- SQL/Python/Data analytical skills will be preferred;
- You're passionate about helping the user community.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

LI-Onsite