Workflow Analyst, Trust and Safety

2 weeks ago

Singapore TIKTOK PTE. LTD. Full time

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

**Responsibilities**:
Our Operations team moderate millions of videos globally every day, ensuring we are bringing only safe content to our users. Workflow Management builds and optimizes moderation business processes, monitoring performance and continuously looks for areas to improve efficiency and maintain high standards of safety.

What will I be doing?
- Responsible for the internal business work-flow optimization, optimize internal business processes by collecting and analyzing problems in business implementation.
- Build workflow strategy, platform design, queue design to improve performance and efficiency in business
- Promote the continuous and iterative development of strategies requirements through communication and cooperation with the relevant operation team, algorithm team, and R&D team.
- Monitor, improve on the day and short term moderation performance through various, process and efficiency tactics

What should I bring?
- Bachelor degree or above
- Good logical and structural thinking.
- Excellent communication and stakeholder management skills.
- Comfortable using data to analyze performance and using insight to drive performance
- Safety and moderation related work experience preferred.
- Previous experience in an Operations role within a BPO / Social Media / Call center environment
- Experience with Content Moderation / Safety would be an advantage

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

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