Concierge

2 weeks ago


Orchard Turn, Singapore ION Orchard Full time

Since 2009, ION Orchard has been the premier lifestyle and retail destination along Orchard Road fronted by spectacular, cutting edge designs and concepts. ION Orchard brings together the best loved brands across fashion, food and lifestyle under one development and spans over eight levels of dedicated shopping space at Singapore's most popular shopping district, Orchard Road. ION Orchard is also the only shopping mall to be selected as one of four Service Icons in Singapore for its consistent standards in service excellence.

Why join us?

Competitive Compensation

At ION Orchard, we believe that your dedication and expertise are the driving forces behind our success. That's why we are proud to offer a comprehensive and competitive compensation package that recognises and rewards your contributions.

Work Culture

We offer a thriving work culture that empowers you to excel, innovate, and grow. Our commitment to fostering a positive and inclusive environment sets us apart, creating a workplace where you can truly thrive.

Fun at Work

We value the importance of having fun and fostering a sense of community among our team members. Whether it's participating in team-building activities, celebrating each other's successes, or simply enjoying a good laugh, we strive to make our workplace a place where everyone feels welcome and supported.

Team Member Exclusives

At ION Orchard, we see you as individuals. Join us to embark on a path filled with exciting challenges, skill-building, and endless opportunities for advancement.

**Responsibility**
- Be mall ambassadors by providing exemplary customer service at all service touchpoints such as Concierge counters, ION Suite, Call Centre/Customer Care, etc
- Attend to shoppers/tenants queries with in-depth mall and promotional knowledge, including ION Orchard’s customer loyalty program
- Administration of partner promotions and reward redemption both at Concierge counters and in-store for ION Orchard’s customer loyalty program
- Ensure all enquiries and/or feedback/complaints are addressed with the shoppers/tenants within stipulated guidelines and service levels
- Responsible for managing all verbal and/or written enquiries received from all shoppers/tenants facing touchpoints when assigned with Call Centre and/or Customer Care deployment(s)
- Responsible for general administration duties such as inventory management, reporting, etc
- Undertake ad-hoc projects and responsibilities that may be assigned from time to time

**Qualifications/Requirements**
- Minimum 1 year of working experience
- Relevant experience in a retail or hospitality environment will be an added advantage
- Ability to converse fluently in English. Other language skills will be a plus factor
- Pleasant personality with a genuine aptitude for service-related work
- Willing to work on weekends, public holidays and shifts


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