Operations Director

3 days ago

Singapore Compass Group (Singapore) Pte Ltd Full time

**Role Purpose**:
To support our growth and to drive excellence in the service and experience of our amazing cafe operations for all our International Accounts You will identify, motivate, train, develop and direct your team to deliver exceptional service and accomplish goals and projects. This position oversees the administrative and operational task, including implementation of programs, financial management and analysis, sanitation, and safety.

The Director of Operations, is a Senior Leadership role and will focus on innovative hospitality and creating the cafe experience to support operational excellence. You will provide high level culinary expertise, creativity, and project support to the culinary department, managing, implementing, and supporting all food related programs in a multi-unit operation.

**Key Accountabilities**:
Designs, manages and owns the overall experience, not just the amazing things we offer

You’ll set an expectation of hospitality that is friendly and truly engaging for all guests

Has a passion for quality food preparation and taste

Will have end to end responsibility to manage the P&L

You’ll create a culture of Food and Workplace Safety to ensure cafe operations maintains our standards

You will be accountable for monitoring and managing all financial and budget responsibilities while maintaining our best standards

You’ll build and maintain relationships while working closely with directors, teams, stakeholders, and other groups

You’ll train and develop your team while working towards business goals and ensuring that all sectors and employee guidelines are implemented and adhered to

Tour Cafés, overseeing, training and assisting with front of house merchandising or operational initiatives

Revitalizes older cafes with new food programs, merchandising, and equipment

Oversees and contributes to the successful opening of all new Cafés

Meets all timelines for quarter and year-end reports given by our partners and Sector Employer

**Health and Safety Responsibilities**:
Follow Compass health, safety and security procedures

Maintain safe personal presentation standards

Consult on health and safety matters

Report all incidents and hazards immediately

Complete all required HSE training

Adhere to the site food safety plan, hygiene procedures and standards

**Job Requirements**:
Written and spoken fluency in English

Track record in managing a portfolio of business units

Sound knowledge of business strategy development and implementation

Degree in Business Management or relevant professional experience

Minimum 5 years in a senior leadership role, preferably in the hospitality industry

Experience in managing senior stakeholders in B2B environment

Strong background in driving business unit performance

Excellent verbal, written communication and presentation skills

Experience in delivering on multiple projects, with proven ability to show short-, mid
- and long-term results

**Key Relationships**:
International Clients

Country Leadership teams and support functions

APAC Compass Group regional clients

Country Growth and Retention Directors

Regional / Global Account Director

**Core Skills & Knowledge**:
Building strong relationships

Agility

Making informed decisions

Inspiring and motivating employees

Navigating and driving change

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