Customer Technical Manager

1 week ago

Singapore GULFSTREAM INTERNATIONAL CORPORATION Full time

Gulfstream is seeking a Customer Technical Manager (CTM) to be based at the Jet Aviation Service Center located at Seletar Airport.

In this role, the CTM will serve as Gulfstream's onsite representative during aircraft visits, acting as the primary point of contact within the service center to support visit planning and coordination.

**Position Purpose**:
The Customer Technical Manager acts as the primary representative for customer interactions when managing complex support events and aspects related to Gulfstream model aircraft maintenance, operations, and programs affecting customer operations. Recovering relationships between Gulfstream and customer via complex problem resolution. Customer Technical Managers develop and maintain effective controls for budgets, manpower usage, schedules, procedures, and policies to achieve maximum utilization of all resources during support events.

Principle Duties and Responsibilities:
Essential Functions:

- Under the guidance of VP of Field Services, Director of Technical Support, and Regional Directors, helps to resolve customer support issues.
- Travel to Gulfstream/ AWRF facilities or to remote locations as the project manager to coordinate support for complex support events.
- Coordinate with Gulfstream/ AWRF facilities or to remote locations as the project manager to coordinate support for complex Managed Programs and/or Reliability Enhancement events.
- Tactical oversight of escalated customer issues to include coordination of complex maintenance projects and service center events and the elements used to resolve them, such as, TechOps, engineering, part sales, FAST, and SC resources.
- Identify, develop, and implement programs that help prevent future aircraft downtime that will meet Customer Support business priorities.
- Responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance, operations, and programs.
- Provides coordination and communication with the following Customer Support and Production areas: TechOps, FlightOps, Maintainability, Material Services (Spares & GSE), Publications, RSM, Service Center, Reliability, Technical Training (Gulfstream, Customer & FSI) and Warranty Administration, etc.
- Lead or participate as member of a team in special teams, special fleet campaigns, regional calls, regional activities, customer visits, routine scheduled customer calls, CAB, clinics, and other customer centric forums.
- Acts as a Regional Customer Support Manager responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance, operations, and programs.
- Administering Customer Sat and/or advocating warranty coverage for escalated customer events.
- Provide written & verbal responses to all levels of customer organization, as well as, written & verbal updates to Gulfstream organization.
- Provide remote Technical Operations support to when not supporting complex AOG events.
- Responsible for authoring, maintaining, and editing Customer Technical Manager Standard Operation Procedures (SOPs) to reflect Job responsibilities, accuracy, and improvements based on lessons learned.

Perform other duties as assigned.

Other Requirements:

- Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system.
- Experience in project management and team performance.

  • Technical Project Manager

    7 days ago

    Singapore Tundra Technical Solutions Full time

    This posting is for a contract assignment with Tundra Technical Solutions to provide services to our Client, a Fortune 500 Tech Firm. Technical Project Manager We are seeking a Technical Project Manager to join our network infrastructure team in Singapore to facilitate critical milestones for essential backbone infrastructure. Collaborating closely with...

  • Customer Technical Manager

    3 days ago

    Singapore Gulfstream Aerospace Corporation Full time

    **Customer Technical Manager in GAC Singapore** **Unique Skills**: Gulfstream is seeking a Customer Technical Manager (CTM) to be based at the Jet Aviation Service Center located at Seletar Airport. In this role, the CTM will serve as Gulfstream's onsite representative during aircraft visits, acting as the primary point of contact within the service center...

  • Customer Technical Manager

    2 weeks ago

    Singapore Gulfstream Aerospace Corporation Full time $80,000 - $120,000 per year

    Principle Duties and Responsibilities:Essential Functions: Under the guidance of VP of Field Services, Director of Technical Support, and Regional Directors, helps to resolve customer support issues. Travel to Gulfstream/ AWRF facilities or to remote locations as the project manager to coordinate support for complex support events. Coordinate with...

  • Technical Officer

    3 weeks ago

    Singapore Institute of Technical Education Full time

    Overview Join to apply for the Technical Officer - School of Engineering (ITE College West) role at Institute of Technical Education . What the role is As a support staff, your role is to support policies and schemes in specific functional areas. What you will be working on You will be responsible for assisting the Lecturers in the conduct of practical...

  • Technical Projects Lead

    2 weeks ago

    Singapore SHANNON TECHNICAL SERVICES SG PTE. LTD. Full time

    Shannon Technical Services Singapore is seeking an ambitious and motivated Technical Projects Lead (TPL) for our Technical Services Department during a period of strategic growth. Based in Singapore with occasional travel, the TPL will report to the Chief Commercial Officer and manage aircraft technical projects, including overseeing consultants, serving as...

  • Manager, Customer Technical Services

    1 week ago

    Singapore Mastercard, Inc. Full time

    Manager, Customer Technical Services **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and...

  • Technical Officer

    2 weeks ago

    Singapore Institute of Technical Education Full time

    What the role is: As support staff, your role is to support policies and schemes in specific functional areas. What you will be working on: You will be responsible for assisting lecturers in conducting practical lessons, guiding students, and monitoring their projects. You will also ensure that workshops meet safety regulations and that training...

  • Manager, Customer Technical Services

    2 weeks ago

    Singapore MasterCard Full time $90,000 - $120,000 per year

    Manager, Customer Technical Services **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and...

  • Manager, Customer Technical Services

    2 weeks ago

    Singapore Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Technical Customer Service Manager

    7 days ago

    Singapore LIBERTY WIRELESS PTE. LTD. Full time

    **About Us** Circles.Life is Asia’s first and most successful digital telco and we are on a mission to re-imagine the mobile experience for the digital consumer and disrupt the multi-trillion dollar industry. We launched our services in 2016 and have been rapidly gaining market share while delivering best in class customer experience. We are leading the...