Director, Mastercard Payment Gateway Services

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Mastercard Payment Gateway Services

Overview

South-east Asia is one of the fastest growing divisions for Mastercard, with markets at different stages of development and maturity for electronic and digital payments, and an acceptance footprint of approximately 3M merchant locations.

The Customer Solutions Center (CSC) is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets. It is basically the housing for all Mastercard capabilities, and it aims to drive Mastercard growth, influence and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping Mastercard’s extensive toolbox of product and service offerings.

This position reports to the Vice President, Acceptance Development and is responsible for leading a team in driving & supporting MPGS business expansion initiatives and partnership programs across SEA.

Role
- Develop / Execute SEA MPGS strategy to enhance Mastercard’s revenue and our relationships across all managed customers and drive all acceptance development sales activity and solutions sales with acquiring partners
- Interact, gather requirements and design solutions for customers and partners based on their inputs and ensure these solutions are aligned with what can be delivered by internal groups as appropriate
- Liaise with the Platform Product Support Lead, Market /Sales members and Product Groups to ensure services can be deployed that meets the needs of the business and the prospective customer
- Provides significant cross region support for accounts and work with MPGS teams in other Mastercard markets and supports divisional acquiring efforts for key customers in the SEA markets
- Leverage strong relationship of c-suite executives across the managed account base to achieve strategic Mastercard priorities and drives strong business case development & ROI analysis for partner/business case investment
- Coordinate business/partnership development efforts with appropriate Mastercard business partners in Global Products & Solutions, Mastercard Technologies, Law & Franchise Integrity, Risk Management, etc. to ensure cross-functional alignment and maximum support for managed customers

All About You
- MBA or relevant graduate degree from top-tier institution or similar academic / professional experience; technical background can be a plus.
- + 10 years of relevant work experience.
- Highly developed consultative engagement style coupled with High-impact Presentation and Customer engagement Skills
- Hands on experience: IT Project Implementations, product &technical Support management,
- Fully conversant with one or more of the following including: eCommerce; Payment Gateways, NetBanking, Mobile App, and modes of Digital Banking
- Understanding of and experience with functional requirements in order to support new opportunities
- Knowledge of and experience with PCI and Fraud Protection governances
- Sound understanding of card payment messaging; Network Hardware to run or support gateways
- High Quality product & Technical Documentation capabilities
- Skilled at management reporting and gathering insights from granular data to influence decision making
- Strong leadership skills generating support and momentum among functional peers. Have led teams in the past and is able to motivate and lead a team.
- Good grasp of financial concepts and business case building
- Ability to deal with ambiguous situations and execute on projects with little instruction in an agile manner
- Flexibility to travel in SEA at short notice

COVID-19 Considerations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance w